- Rated ۲ out of 5by Dieter, ۱۹ روز پیشLeider wird bei Surfshark VPN Add.on, DNS offengegt. Einzig wenn ich DNS über HTTPS mit Maximalem Schutz aktiviere ist das DNS-Leak geschlossen. Dann allerdings lädt keine einzige Website mehr.......!!??
پاسخ توسعهدهندهposted ۱۸ روز پیشHallo Dieter, danke für deine Bewertung. Es tut uns leid zu hören, dass es bei der Verwendung der Surfshark-Erweiterung zu DNS-Lecks gekommen ist, und wir würden Ihnen gerne bei diesem Problem helfen.
Könnten Sie uns unter email@example.com oder per Live-Chat auf unserer Website kontaktieren, damit wir Ihren Fall untersuchen können?
- Rated ۲ out of 5by johnnyP, یک ماه پیشthis add on better be better than their app or manual settings for openvpn .......spent half the day trying to get openvpn to work ..... junk service i regret getting it
- Rated ۲ out of 5by NASON2, ۸ ماه پیشPlugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded
پاسخ توسعهدهندهposted ۸ ماه پیشHey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at firstname.lastname@example.org? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article
- Rated ۲ out of 5by liiiilliiiiilll, ۹ ماه پیش파이어폭스 확장도구로 사용중인데.. 왜 자꾸 끊기는지 모르겠다. 속도도 별로고.
پاسخ توسعهدهندهposted ۹ ماه پیشHello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at email@example.com. We will be waiting for you!
- Rated ۲ out of 5by BurcakA, ۱۰ ماه پیشI may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
- Rated ۲ out of 5by User, ۱۰ ماه پیشWork well in Linux, but on Mac all websites stopped working after a few minutes of usage.
پاسخ توسعهدهندهposted ۱۰ ماه پیشHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at firstname.lastname@example.org? Our team will gladly help you out!
- Rated ۲ out of 5by Firefox user 16964769, یک سال پیشImpossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!Hello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at email@example.com so that we could help you resolve these issues as soon as possible? Thank you!
- Rated ۲ out of 5by Rovans, یک سال پیشCant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!
- Rated ۲ out of 5by Demi, یک سال پیشcant login, it says "Invalid email or password" but email and password are correctHey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact firstname.lastname@example.org, and explain the whole situation in your email. We will surely figure out a quick solution.
- Rated ۲ out of 5by Firefox user 14522916, یک سال پیشI pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.Hey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at email@example.com
- Rated ۲ out of 5by Firefox user 14488103, یک سال پیشNach dem Einschalten geht der Netzzugriff nur noch sehr langsam.Hi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter firstname.lastname@example.org einen Problembericht zukommen lassen?
- Rated ۲ out of 5by Tommy2Times, یک سال پیشConstantly disconnects and asks if i've recently changed passwords or 2fa. Desktop app seems fine but the browser extention in firefox which i only use is very hit and miss. Mostly miss for me
- Rated ۲ out of 5by Firefox user 5946698, یک سال پیشendless login. Unable to log into the account - endless rotation of the wheel.Hey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at email@example.com? Our team will gladly help you out! 🙌
- Rated ۲ out of 5by James tere, یک سال پیشCannot connect or get current address. But the desktop version was woking fine.Hi, James! We would be more than happy to help you with the connectivity issues you're having while using our Firefox extension, could you contact us at firstname.lastname@example.org or via live chat?
- Rated ۲ out of 5by Firefox user 14530851, ۲ سال پیشSeriously I am surprised I am giving this 3 stars. Surf Shark in general hasn't been all that great of an experience, compared to Cyber Ghost at least. This add-on is slow as browser add on usually are a bit slower, however it also just as the dektop app forgets my password even when I just change it, leading to endless changing and not being able to use it except signing on to the website. I am going back to cyber ghost ot Nord because I found 3 years Nord for 12 bucks on Dark-net, unless somehow this is all resolved I am getting my money back in 2 weeks, also not only that issue but overall speed is trash compared to Cyber Ghost and Cyber Ghost UI was way more in depth, graphically intensive and ran a million times better, signed on every time I wanted with whatever settings, kill switch worked almost to good, haven't had the same at all yet. Surf shark has no kill switch with add-on and always signing out randomly, not good. Just changed to a 2 because I forgot about that, until now, I am reinstalling it as an add-on the 3rd time right now and countless times for desk top, phone worked, but nothing special speed wise, Cyber Ghost integrated with Android at least much better. I have had worse with Pure VPN charging me 3 years strait just for doing a trial and complaining every year and not getting a refund until I took it to facebook, so that's the only reason this didn't get a 1 star.Hey! I am sorry to hear that you had to experience these issues with Surfshark VPN. Your journey with us is much important and our team would be glad to solve the issues together with you. Could you reach out to us via Live chat support or at email@example.com? Thank you! 🦈
- Rated ۲ out of 5by Rajmond Burgaj, ۲ سال پیشThe extensions is very convoluted compared to the past and in forefox does not work correctly, the interface is very narrow, barely can see any option. I tried in chrome and there is works as expected.Hi, Rajmond! I'm sorry to hear that you're having issues with the Firefox extension interface, however, I'm sure our support team could share some useful tips and tricks with you ;) Could you contact them at firstname.lastname@example.org or via live chat?
- Rated ۲ out of 5by SAKUYA, ۳ سال پیش没办法注册，点击注册没有反应
پاسخ توسعهدهندهposted ۳ سال پیشHello! Sorry to hear that you're having issues with our VPN service. We care about our customers and we would like to at least try and solve any inconveniences. I would be happy if you could give us a second chance by contacting our support team at email@example.com so that I could help you with any issues you're facing!