بازخوردها برای Surfshark VPN Extension
Surfshark VPN Extension Surfshark توسط
۴۶ reviews
- Rated ۲ out of 5by Firefox user 14478245, یک ماه پیشDesperately needs an auto-reconnect option.
When a minor network glitch occurs and the VPN connection drops, rather than opening a new tab listing only some much less likely reasons that the connection failed, just automatically try to reconnect a few times first! Or just put a big "reconnect" button on that page! It's so annoying...پاسخ توسعهدهنده
posted یک ماه پیشHey there, thanks for your feedback. We understand how frustrating it can be when the VPN connection drops due to minor network glitches. Your suggestion for an auto-reconnect feature or a prominent "reconnect" button is valuable. We're always looking to improve our service, and we'll pass this on to our development team. In the meantime, please reach out to us at support@surfshark.com or via live chat on our website for further assistance. - Rated ۲ out of 5by Frank Roycraft, ۲ ماه پیش
- Rated ۲ out of 5by Firefox user 16349739, ۳ ماه پیش
- Rated ۲ out of 5by Fred, ۴ ماه پیش
- Rated ۲ out of 5by Firefox user 18447677, ۵ ماه پیشI downloaded SS for MS and Firefox when I set up this PC, and SS shows up when I look at my extensions. However, when I look in the SS security section of SS, it tells me to download both SS for MS and Firefox(FF). MS downloaded and install with no problems. When I try to download SS for FF I get a FF popup that tells me FF doesn't monitor SS or recommend it and there is no download button. It does offer a remove option. As RESULT, I am guessing SS for FF is already installed, but it I am confused with why SS is recommending/ saying I need to download either MS or FF when the set them up previously and why one downloaded and the other does not. What is the deal?
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posted ۵ ماه پیشHey there, sorry to hear about the confusing situation you've run into. We'd love to look further into it and help however possible, could you reach out at support@surfshark.com or via the live chats on our site? - Rated ۲ out of 5by sébastien, ۷ ماه پیشje ne peux plus me connecter au VPN, car, pour une raison que j'ignore, la version disponible date d'il y a 4 ans.
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posted ۷ ماه پیشBonjour Sébastien, merci d'avoir partagé votre retour. Nous sommes désolés d'apprendre que vous avez rencontré des problèmes de connexion avec Surfshark et nous serions ravis de vous aider.
Pourriez-vous nous contacter à support@surfshark.com ou en rejoignant les chats d'assistance en direct sur notre site Web ? - Rated ۲ out of 5by Dieter, ۹ ماه پیشLeider wird bei Surfshark VPN Add.on, DNS offengegt. Einzig wenn ich DNS über HTTPS mit Maximalem Schutz aktiviere ist das DNS-Leak geschlossen. Dann allerdings lädt keine einzige Website mehr.......!!??
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posted ۹ ماه پیشHallo Dieter, danke für deine Bewertung. Es tut uns leid zu hören, dass es bei der Verwendung der Surfshark-Erweiterung zu DNS-Lecks gekommen ist, und wir würden Ihnen gerne bei diesem Problem helfen.
Könnten Sie uns unter support@surfshark.com oder per Live-Chat auf unserer Website kontaktieren, damit wir Ihren Fall untersuchen können? - Rated ۲ out of 5by johnnyP, ۹ ماه پیشthis add on better be better than their app or manual settings for openvpn .......spent half the day trying to get openvpn to work ..... junk service i regret getting it
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posted ۹ ماه پیشHi, Johnny, we'd love to help you with any issues you had with our OpenVPN setup. Could you reach out to us at support@surfshark.com or via live chat on our site? - Rated ۲ out of 5by office, یک سال پیش
- Rated ۲ out of 5by Firefox user 15436527, یک سال پیش
- Rated ۲ out of 5by NASON2, یک سال پیشPlugin stopped working on Firefox (but works on brave). Live chat is not available and not able to cancel "Auto-renewal" payment on my account. Thinking in alternatives since support has downgraded
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posted یک سال پیشHey! We apologize for any inconvenience you had with Surfshark VPN. Surfshark Support would love to look into your mentioned issues. Could you contact Customer Support at support@surfshark.com? Besides that, you can also join the Surfshark 24/7 live support chats found at https://support.surfshark.com/hc/en-us - the "Chat with us" option is located at the bottom of the article پاسخ توسعهدهنده
posted یک سال پیشHello. Let us apologize for the unstable connection you had to experience with our service. We would love to help you resolve this issue, therefore we would kindly ask you to contact our friendly Live Chat support or send us an e-mail at support@surfshark.com. We will be waiting for you!- Rated ۲ out of 5by BurcakA, ۲ سال پیشI may be an odd ball, but am using Surfshark mainly on Mac / Firefox. The Firefox extension is slow and buggy, but has the bypass list which I need. The Mac app works much better, but does not have a bypass list, which, for my purposes, renders it pretty much useless. This has been an unaddressed problem for the past year. Both of these products need urgent updates, IMHO...
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posted ۲ سال پیشHey there! Thank you for your review! We're having some issues with the new extension, although our team is working hard on releasing the new version ASAP. 🙌 - Rated ۲ out of 5by User, ۲ سال پیشWork well in Linux, but on Mac all websites stopped working after a few minutes of usage.
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posted ۲ سال پیشHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! - Rated ۲ out of 5by Firefox user 16964769, ۲ سال پیشImpossible to connect on my account. If i read the commentaries i'm not the only one. PLz fix it !!!!
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posted ۲ سال پیشHello! Let us sincerely apologize for the inconvenience you had to encounter with our secure VPN service. Could you please contact our friendly live chat support or drop us a line at support@surfshark.com so that we could help you resolve these issues as soon as possible? Thank you! - Rated ۲ out of 5by Rovans, ۲ سال پیشCant login! It says
"Invalid email or password"
but email and password are correct.
No problems in Edge or other browsers!پاسخ توسعهدهنده
posted ۲ سال پیشHey there, thank you for this feedback. Regarding the issue, please contact support@surfshark.com, where our tech team will help you resolve it! - Rated ۲ out of 5by Demi, ۲ سال پیشcant login, it says "Invalid email or password" but email and password are correct
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posted ۲ سال پیشHey, Demi! Thanks for the feedback. Our customer support team would love to help you out with this issue. Please contact support@surfshark.com, and explain the whole situation in your email. We will surely figure out a quick solution. - Rated ۲ out of 5by Firefox user 14522916, ۲ سال پیشI pay for the surfshark VPN for my phone and to use work wifi. It's fine for that, but this extension is next to unusable at work. It's so slooooow. To the point most requests time out and don't work. I just have to disable it and will likely uninstall it.
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posted ۲ سال پیشHey there! We're sorry to hear that you're having to deal with such poor experience! I'm sure that our friendly customer support team would love to take a further look at the issues you're having! It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com - Rated ۲ out of 5by Firefox user 14488103, ۲ سال پیشNach dem Einschalten geht der Netzzugriff nur noch sehr langsam.
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posted ۲ سال پیشHi! Ich möchte mich aufrichtig für die Geschwindigkeitsprobleme im Zusammenhang mit Surfshark entschuldigen, bin jedoch voller Zuversicht, dass diese von unserem freundlichen und hilfsbereiten Support-Team ohne größere Schwierigkeiten behoben werden können! Könntest du daher dem Support-Team unter support@surfshark.com einen Problembericht zukommen lassen? - Rated ۲ out of 5by Tommy2Times, ۲ سال پیشConstantly disconnects and asks if i've recently changed passwords or 2fa. Desktop app seems fine but the browser extention in firefox which i only use is very hit and miss. Mostly miss for me
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posted ۲ سال پیشHey! Sorry to hear that you had to encounter this issue, we do recommend reinstalling the extension in this case! - Rated ۲ out of 5by Firefox user 14289349, ۲ سال پیش
- Rated ۲ out of 5by Firefox user 5946698, ۲ سال پیشendless login. Unable to log into the account - endless rotation of the wheel.
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posted ۲ سال پیشHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙌 - Rated ۲ out of 5by James tere, ۲ سال پیشCannot connect or get current address. But the desktop version was woking fine.
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posted ۲ سال پیشHi, James! We would be more than happy to help you with the connectivity issues you're having while using our Firefox extension, could you contact us at support@surfshark.com or via live chat? - Rated ۲ out of 5by Firefox user 15999575, ۲ سال پیش
- Rated ۲ out of 5by Firefox user 17595398, ۲ سال پیش