بازخوردها برای Surfshark VPN Extension
Surfshark VPN Extension Surfshark توسط
۲۶۳ reviews
- Rated ۱ out of 5by Alone, ۳ سال پیشЗаплатил кучу бабла за платный VPN что бы он работал хуже бесплатного Browsec. На первый взгляд все отлично, НО стоит поработать 5-10м и VPN просто отказывается что либо грузить, после чего и вовсе вылетает и долгое время не может подключиться к серверам.
پاسخ توسعه‌دهنده
posted ۳ سال پیشПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! 🦈 - Rated ۱ out of 5by kuni, ۳ سال پیشIn my experience, it's a great VPN. However, it leaks my DNS and completely breaks webRTC support. (i.e. for google meet, discord), also it has a "proxy connection error" all the time.
پاسخ توسعه‌دهنده
posted ۳ سال پیشHey! Sorry to hear that you experienced issues with the DNS leaks! I am sure our lovely customer success team can help you solve this right away. Could you reach out to them via live chat support or at support@surfshark.com? Thanks! پاسخ توسعه‌دهنده
posted ۳ سال پیشHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!- Rated ۱ out of 5by Firefox user 17338944, ۳ سال پیشDear Surfshark, when you disable the login and demand the customer download the latest version, include a link for each browser. The firefox one had no way of downloading!!! I won't waste more time on this BS. I'll get a refund. FIX THIS PLEASE!
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posted ۳ سال پیشHi there! Thank you for your feedback! Our Customer Support team will be happy to help you upgrade Surfshark! Could you reach out to them in a live chat or at support@surfshark.com? Thank you! - Rated ۱ out of 5by Firefox user 17318024, ۳ سال پیشSurfShark does not work with Firefox. When Surfshark is active it loses connectivity so constantly regardless of what node I choose or how busy it supposedly is that I eventually just give up and I have to disable it
پاسخ توسعه‌دهنده
posted ۳ سال پیشHi there! I'm sorry to hear that your experience with Surfshark hasn't been the best due to no Internet connectivity caused. However, I'm sure that our friendly support team can help you out! Could you contact us at support@surfshark.com or via live chat? - Rated ۱ out of 5by épsilon, ۳ سال پیش
- Rated ۱ out of 5by mc010323626, ۳ سال پیشTheir Windows and Android apps are fine but this Firefox extension is actual hot garbage. It loses connectivity so constantly regardless of what node I choose or how busy it supposedly is that I eventually just give up, disable it, and then the internet works fine again. They're going to reply to this asking me to contact their 24/7 support via Live Chat but surprise, I tried earlier and could not actually load it with this extension on. If anyone is considering a subscription and are comfortable with the apps, then fine but it's better to pretend the browser extension option doesn't exist.
پاسخ توسعه‌دهنده
posted ۳ سال پیشHi there, thanks for the feedback regarding our Firefox browser extension! We'd indeed love to help you resolve this matter, therefore, could you please get in touch with our CS team via support@surfshark.com? Our agents will be more than happy to assist you! - Rated ۱ out of 5by Firefox user 5650341, ۳ سال پیشconfusing. You tell me I need an update and I am afraid I will mess something up. TOO many variables.
پاسخ توسعه‌دهنده
posted ۳ سال پیشHello there! Thank you for your review, we are sorry that the process might seem troublesome, however, our customer support team would be more than happy to help you out, so you can continue enjoying our service. Could you perhaps contact us via email at support@surfshark.com or live chat? Thank you! - Rated ۱ out of 5by Firefox user 17262314, ۳ سال پیش
- Rated ۱ out of 5by Firefox user 17241791, ۳ سال پیش
- Rated ۱ out of 5by Firefox user 17237205, ۳ سال پیشUSER HOSTILE I'm canning it. Nothing in setup works as stated.
پاسخ توسعه‌دهنده
posted ۳ سال پیشHello! Thank you for your review, and I'm sorry to hear about your experience. Could you please reach out to our friendly CS team via live chat or email at support@surfshark.com regarding your issues? Thanks! پاسخ توسعه‌دهنده
posted ۳ سال پیشHi there! Thank you for your review. We'd like to sincerely apologize for the troubles you've encountered with our Firefox web browser extension! That said, perhaps you could get in touch with our Customer Success team via the live chat found on surfshark.com? Our agents would be more than happy to help you sort this out!- Rated ۱ out of 5by Firefox user 12594134, ۳ سال پیش
- Rated ۱ out of 5by Firefox user 16766017, ۳ سال پیش
- Rated ۱ out of 5by Firefox user 17186143, ۳ سال پیشCan't login most of the time. And if you manage to login, it kicks you out in the middle of the session (which is unacceptable for a VPN)
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posted ۳ سال پیشHey! We're very sorry to hear you're experiencing these issues. 😥 Currently we are experiencing issues with Proxy services. However, our VPN servers are working just fine so for now, we suggest using the VPN app instead of the Extension! Our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out. They'll be happy to help answer any questions you may have! - Rated ۱ out of 5by skeletondude, ۳ سال پیشi cant create an account and the website wont open to create my new account
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posted ۳ سال پیشHi there! I'm sure that our lovely agents can help you out with that! You can reach them via e-mail at support@surfshark.com or even join our live chats at the bottom of https://support.surfshark.com/hc/en-us! پاسخ توسعه‌دهنده
posted ۳ سال پیشHi there! Could you perhaps reach out to our support agents via e-mail at support@surfshark.com? I'm sure they could take a closer look at your issue, and give you and tips and tricks as well! 😊- Rated ۱ out of 5by krish, ۳ سال پیش
- Rated ۱ out of 5by Kaloonie, ۳ سال پیش
- Rated ۱ out of 5by Firefox user 14201137, ۳ سال پیش
- Rated ۱ out of 5by jenna, ۳ سال پیش
- Rated ۱ out of 5by Andre, ۳ سال پیش
- Rated ۱ out of 5by Firefox user 17061356, ۳ سال پیش
- Rated ۱ out of 5by yous, ۴ سال پیشon te dis que c'est gratuit mais tu dois choisir un forfait pour t'inscrire.
پاسخ توسعه‌دهنده
posted ۴ سال پیشHello! Our secure VPN service indeed requires you to purchase a subscription. In order to provide a secure and reliable VPN service, we have to invest a lot of resources into the VPN infrastructure, therefore, a free VPN solution is not available, at least at the moment. That said, all of our plans offer a 30-day money-back guarantee if you're not satisfied!