بازخوردها برای Surfshark VPN Extension
Surfshark VPN Extension Surfshark توسط
۲۵۸ reviews
- Rated ۱ out of 5by Rami Ahmad, ۶ ماه پیش
- Rated ۱ out of 5by Firefox user 13259122, ۷ ماه پیشпредыдущие негативные оценки говорят сами за себя
پاسخ توسعهدهنده
posted ۷ ماه پیشПривет, спасибо за ваш обзор. Нам очень жаль слышать о вашем опыте использования Surfshark. Мы стремимся улучшить наш сервис и хотели бы напрямую решать любые конкретные проблемы, которые могут у вас возникнуть.
Пожалуйста, обратитесь в нашу службу поддержки по адресу support@surfshark.com или через чат на веб-сайте. Мы с нетерпением ждем возможности помочь вам и улучшить ваш опыт работы с Surfshark. - Rated ۱ out of 5by Firefox user 18469187, ۸ ماه پیشDire. Doesn't work and am trying to get a refund from Surfshark.
پاسخ توسعهدهنده
posted ۸ ماه پیشHello there, we're sorry to hear you have experienced issues with our service. Regarding this, please reach out to our customer support team directly at support@surfshark.com or via live-chat on our website. They will address the refund request and see what can be done to resolve the issues you have encountered. پاسخ توسعهدهنده
posted ۸ ماه پیشЗдравствуйте. Surfshark придерживается строгой политики отсутствия логов, что означает, что мы никоим образом не отслеживаем ваше местонахождение или действия в Интернете. VPN-сервер хранит только данные, необходимые для поддержания VPN-соединения, и ничего не сохраняется после завершения работы. Для получения более подробной информации об этом мы рекомендуем прочитать эту статью: https://surfshark.com/features/no-logs.- Rated ۱ out of 5by Владимир, ۸ ماه پیش
- Rated ۱ out of 5by Firefox user 18431290, ۹ ماه پیشIt´s such a bad AddOn I can´t even tell...The Android app is ok but this one...It´s literally not possible to surf on Firefox with this add one. I would understand that there are some negative points regarding the performance of loading any sites but in this case almost no site is loading. It´s such a mess and I am pretty disapointed on this point.
پاسخ توسعهدهنده
posted ۹ ماه پیشHi there, thanks for the feedback on our extension. We're really sorry to hear that you've been facing issues with it and would love to help. We'd first suggest reinstalling the extension on your browser and trying a few different locations. Aside from that, our support team can provide additional steps, so be sure to reach out to them at support@surfshark.com or via the live chats on our site. - Rated ۱ out of 5by Martyn, ۹ ماه پیشBeen using this for a while. Pages and websites load more quickly and streams run smoothly when I turn it off. Sometimes I'll forget and wonder why a stream has frozen or why a page isn't loading. Then I remember, turn off Surfshark for the maximum 2 hours and everything works again. Windows 11 provides excellent anti virus protection and most if not all ISPs can get round VPNs. So spending money this software is a waste.
پاسخ توسعهدهنده
posted ۹ ماه پیشHi Martyn, thanks for your feedback. We're sorry to hear that you had problems with the performance of certain websites while using Surfshark. We would be happy to assist you with these issues.
Could you get in touch with our customer support team at support@surfshark.com or via live chats on our website? - Rated ۱ out of 5by Lorddevil, ۹ ماه پیش
- Rated ۱ out of 5by AndreMtl 123, ۱۰ ماه پیشhave trouble activating..paying it was seamless but configuring it is Hell on Firefox or Linux..I may cancel my purchase
پاسخ توسعهدهنده
posted ۱۰ ماه پیشHi, thanks for your feedback. We're sorry to hear that you had difficulties setting up our Linux app and Firefox extension. We'd like to assist you with this issue, could you reach out to us at support@surfshark.com or by joining live chats on our site? پاسخ توسعهدهنده
posted ۱۰ ماه پیشHi there, we're sorry to hear that you're having issues using Surfshark. We'd love to help you sort things out, so reach out at support@surfshark.com or via live chats and we'll look into it and help you get started.- Rated ۱ out of 5by Zlod, ۱۰ ماه پیشCan't log in in in cause login page on whitch you redirecting are blocked
پاسخ توسعهدهنده
posted ۱۰ ماه پیشHi, we're sorry to hear that you had issues with logging in and we'd be happy to investigate this issue for you.
Could you contact us at support@surfshark.com or by joining live chats on our site? - Rated ۱ out of 5by tom, ۱۰ ماه پیش
- Rated ۱ out of 5by Flemming, ۱۰ ماه پیشi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do ???
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posted ۱۰ ماه پیشHey Flemming, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve the issue by resetting your password. To assist you further, could you please reach out to us at support@surfshark.com or via live chat? - Rated ۱ out of 5by foflue, یک سال پیشi cant login i reset my password and it keeps telling me the password or gmail are wrong i checked everything and its all right i don't know what to do
پاسخ توسعهدهنده
posted یک سال پیشHi there, we're sorry to hear about the trouble you're experiencing with logging in. It sounds like you've already taken some steps to resolve this by resetting your password. To assist you further, could you please reach out to our support team at support@surfshark.com or via live chat? They'll be able to help you troubleshoot this issue more effectively. - Rated ۱ out of 5by Firefox user 18333386, یک سال پیش
- Rated ۱ out of 5by Firefox user 16491044, یک سال پیشWon't allow login. Updated pwd, still won't allow login. Total garbage.
پاسخ توسعهدهنده
posted یک سال پیشHi, thanks for your feedback. We're sorry to hear that you had login issues while using Surfshark and we'd be glad to help you regain access.
Could you contact us at support@surfshark.com or via live chat on our website? - Rated ۱ out of 5by Nelan, یک سال پیش
پاسخ توسعهدهنده
posted یک سال پیشHi, thanks for your review. We'd be happy to help you with any issues you had with Surfshark, could you contact us at support@surfshark.com or via live chat on our website?- Rated ۱ out of 5by Firefox user 14902835, یک سال پیشMy computer currently shows lack of application memory with Surfshark showing 59G of use
پاسخ توسعهدهنده
posted یک سال پیشHi there, thanks for your review. We'd like to take a closer look at the issues you're having with the lack of application memory, could you reach out to us at support@surfshark.com or via live chat on our site? - Rated ۱ out of 5by Firefox user 18200692, یک سال پیشполное неработающее дерьмо да еще и ркгистрацией
پاسخ توسعهدهنده
posted یک سال پیشПривет! Мы будем рады помочь вам с любыми проблемами, возникшими при использовании Surfshark. Не могли бы вы связаться с нашей службой поддержки по адресу support@surfshark.com или через чат на нашем веб-сайте? - Rated ۱ out of 5by Firefox user 18239263, یک سال پیشThey charged me an additional $28.99 aside from the $65.34, when I specifically stated I DID NOT WANT a 12 month extension upon signing up.
Their customer support is simply terrible, as they proclaim to be able to easily claim a refund through their live chat - which I tried after receiving those emails; however, none of their live chat links on the website work.
When I finally get a work around to the live chat, I only get the option to cancel the auto-renewal, but not my money back.
I lost $94.33 in a minute. This company scams people out of their money.پاسخ توسعهدهنده
posted یک سال پیشHi, thanks for your review. We're sorry to hear that you had issues getting a refund for your 1-year extension, could you contact us at miles@surfshark.com? We'd be happy to take a look at your specific situation. - Rated ۱ out of 5by jan101, یک سال پیشEver since the company began offering complimentary subscriptions through cashback, the service quality has significantly declined. There are frequent VPN disconnects and unstable connections occurring twice a day. The browser extension is subpar, causing a reduction in speed by more than 80% at times. Additionally, the split tunneling feature does not function properly, leading to lag issues while playing games. Customer support is inaccessible, lacking both live chat and email options for assistance. It is disheartening that new customers who availed the cashback promotion receive free VPN with presumably better service, while loyal paying customers like myself experience slow speeds and a lack of support. Thank you for nothing, just lost a customer.
پاسخ توسعهدهنده
posted یک سال پیشHi, we appreciate your feedback. We apologize for the inconvenience you had due to multiple issues while using Surfshark and we'd be happy to help you as much as possible. Could you contact our support team at support@surfshark.com or via live chat on our website? - Rated ۱ out of 5by John Ryan, یک سال پیش
- Rated ۱ out of 5by APX, یک سال پیشTo be honest, compared with the nordvpn extension, this extension is just junk. Very unstable proxy performance.
پاسخ توسعهدهنده
posted یک سال پیشHello there! We're sorry for the inconvenience that you have encountered. It would be great if you could contact our support team via live chat or email at support@surfshark.com, so they could check further on the issues that you have encountered. - Rated ۱ out of 5by Alfado, یک سال پیشAbsolute garbage. the customer service is non existent and canceling a subscription is next to impossible. The online FAQ just keeps redirecting to itself and any link to do their "live chat" is fake. The advertised 24/7 customer support is a lie and you'll be asked 3 times to fill out a survey about why you want to cancel just to be again redirected to the FAQ. Email is the only way to get even a automated response just to again be linked to the FAQ and a survey.
پاسخ توسعهدهنده
posted یک سال پیشHi, Alfado! We're sorry for the inconvenience you experienced trying to cancel your subscription. Could you contact us at miles@surfshark.com so we can investigate your case in a personal manner?