Reviews for RoboForm Password Manager
RoboForm Password Manager by Siber Systems
Review by Firefox user 17762763
Rated 5 out of 5
by Firefox user 17762763, duela 2 hilabeteI have used Roboform for over 15 years. At times I became annoyed with it, but gradually the issues became worked out. I very seldom see a login problem on my laptop, but the mobile app is clumsy to use and often misses the logon boxes.
On a laptop browser it identifies most login boxes and offers to fill, them but occasionally misses. In that case, I click on the extension and choose the login; relatively painless.
I recently had a problem logging into their Roboform website. I sent support emails and they were always answered in 24 hours or less. The thing that they suggested in their reply is to use a screen recorder to produce an MP4 file that shows all that actually happened. I downloaded one they suggested (free to use and not have to install). I recorded exactly what happened. That made everything so clear to me and them.
The response and suggested remedies came immediately, and each time I used the screen recorder to upload my test results, which they make very easy to do. In this case the front line support couldn't answer the question so they escalated it to a higher tier level. Again, and immediate response and the guy nailed the issue and it was solved in minutes. In my experience this is as good as web support can get.
I also got frustrated last year and paid for a one month trial for Nord VPN as well as their password manager. The PW manager was a complete mess and I spend days with their support people who basically claimed that what I was seeing was not true. They offered to look at screen shots of the problem. This was an issue because they only accepted *.PNG files, etc, etc. It was simply too much trouble and they never solved the issues. I cancelled both trials.
So, I see some reviewers here saying they will look for a better alternative, and there are many. But recently one of the biggest was hacked, and are any others really any better? I doubt it.
I have made peace with Roboform and it serves my needs without hiccup 99% of the time.
Unless there is a major flaw that I can't live with or fix, then I'm staying with Roboform. At least I can give their support a A+ grade, while almost all other web support from ANY other app or company has never been that good except ExpressVPN. That's why I'm staying with both of them for the indefinite future.
PW managers are unfortunately necessities and can present a risk by themselves because all your data is there in one place. But, realistically there is no alternative to using them as long as the world and the internet continue to become more of a risk literally every day.
On a laptop browser it identifies most login boxes and offers to fill, them but occasionally misses. In that case, I click on the extension and choose the login; relatively painless.
I recently had a problem logging into their Roboform website. I sent support emails and they were always answered in 24 hours or less. The thing that they suggested in their reply is to use a screen recorder to produce an MP4 file that shows all that actually happened. I downloaded one they suggested (free to use and not have to install). I recorded exactly what happened. That made everything so clear to me and them.
The response and suggested remedies came immediately, and each time I used the screen recorder to upload my test results, which they make very easy to do. In this case the front line support couldn't answer the question so they escalated it to a higher tier level. Again, and immediate response and the guy nailed the issue and it was solved in minutes. In my experience this is as good as web support can get.
I also got frustrated last year and paid for a one month trial for Nord VPN as well as their password manager. The PW manager was a complete mess and I spend days with their support people who basically claimed that what I was seeing was not true. They offered to look at screen shots of the problem. This was an issue because they only accepted *.PNG files, etc, etc. It was simply too much trouble and they never solved the issues. I cancelled both trials.
So, I see some reviewers here saying they will look for a better alternative, and there are many. But recently one of the biggest was hacked, and are any others really any better? I doubt it.
I have made peace with Roboform and it serves my needs without hiccup 99% of the time.
Unless there is a major flaw that I can't live with or fix, then I'm staying with Roboform. At least I can give their support a A+ grade, while almost all other web support from ANY other app or company has never been that good except ExpressVPN. That's why I'm staying with both of them for the indefinite future.
PW managers are unfortunately necessities and can present a risk by themselves because all your data is there in one place. But, realistically there is no alternative to using them as long as the world and the internet continue to become more of a risk literally every day.
3.504 reviews
- Rated 5 out of 5by Firefox user 17243064, duela 3 ordu
- Rated 2 out of 5by Firefox user 17742690, duela 16 orduI have used Roboform for years and recently bought a licence........mistake.... Roboform no longer works without me activating it every time I need it. Not what I was after. I am now trying to go back to the free version. I have tried to contact Roboform to no avail!!! Maybe I won't need it with Windows 11?
- Rated 4 out of 5by Firefox user 14919752, duela 3 egun
- Rated 4 out of 5by Kirk, duela 3 egun
- Rated 4 out of 5by Firefox user 17804979, duela 3 egun
- Rated 1 out of 5by Firefox user 15096832, duela 3 egun
- Rated 4 out of 5by Firefox user 17469747, duela 3 egun
- Rated 5 out of 5by Firefox user 12489973, duela 7 egunRoboform ist wirklich ein tolles Tool, auf das man sich verlassen kann. Es funktioniert bei mir auch problemlos mit meinen Standard Browser Firefox, inkl. aller neuer Versionen, welche regelmässig automatisch angezeigt werden. Ich verwende es seit mehreren Jahren und habe es schon x-mal weiterempfohlen.
- Rated 5 out of 5by John LeBlanc, duela 8 egun
- Rated 1 out of 5by Chargin, duela 8 egunLike other users here this has stopped working for me today. My Roboform icon is greyed out, I can view an error
"Could not establish connection. Receiving end does not exist."
I have used this for years and I use it many times per day. No changes to Firefox or update to the plugin on my end.
(Also, Im using Waterfox which has worked fine with Roboform until today)
I hope there is a fix soon. - Rated 5 out of 5by Cynthia Hagerman, duela 9 egun
- Rated 1 out of 5by Firefox user 16918578, duela 9 egun
- Rated 5 out of 5by Firefox user 17484416, duela 9 egun
- Rated 3 out of 5by Firefox user 14751917, duela 9 egun
- Rated 2 out of 5by PapaWhisky, duela 9 egunI've used RoboForm almost since inception. It now no longer works at all in Firefox. The icon is greyed out--and removing and reinstalling does not work. Unable to find a fix as of yet. I rely on this daily and this is disappointing--no changes/updates to Firefox were made when it stopped working.
- Rated 5 out of 5by Rogers, duela 10 egun
- Rated 5 out of 5by Firefox user 15578885, duela 10 egun
- Rated 5 out of 5by ForestDragon, duela 10 egun
- Rated 5 out of 5by Firefox user 17824620, duela 10 egun
- Rated 1 out of 5by Firefox user 17725343, duela 10 egun
- Rated 5 out of 5by Firefox user 14429977, duela 11 egun