Hi there!

Thanks for your feedback! Can you let us know what device and operating system you were using when these issues occurred. We'd like to investigate this further and work on a resolution. We look forward to your follow up via support@adblockplus.org.

Thanks
Shannon
ABP Support Team

Please be advised that no company can simply pay to have their ads shown. Publishers have to meet criteria set by the Acceptable Ads Committee before whitelisting is even considered. Most companies actually pay us nothing at all. Users still have the ability to block these ads by disabling “allow acceptable ads” in options. If you still experience ads with this feature disabled, please send us the URL along with a screenshot of your subscribed filter lists to support@adblockplus.org. We are more than happy to troubleshoot. You can find out more about how Acceptable Ads works here https://acceptableads.com.

Thanks
Shannon
ABP Support Team

Hello!

Thanks for the feedback! We really appreciate it. We are always working on improving our extension's performance. Can you send us some example URLs where you experience the issues you described along with a screenshot of your subscribed filter lists to support@adblockplus.org? We are more than happy to investigate this further.

Thanks
Shannon
ABP Support Team

Hello!

Thanks for making us aware of this. What email service provider are using? Can you also send us a screenshot of your subscribed filter lists to support@adblockplus.org? We're more than happy to assist with a resolution!

Thanks
Shannon
ABP Support Team

Kérjük, vegye figyelembe, ez az üzenet a Google Fordítóval készült. Elnézést kérünk minden helytelen fordításért.

Helló! Köszönjük a visszajelzést! Tudna több részletet adni a tapasztalt kérdésekről? Örömmel segítünk! Kérjük, küldje el az információkat a support@adblockplus.org címre. Örömmel várjuk a nyomon követését!

Thanks
Shannon
ABP Support Team

Hello!

Thank you for your feedback! Can you send us more details to support@adblockplus.org. We may be able to help out. Some features may simply be accessed differently. We are more than happy to guide you through this. We look forward to your follow up!

Thanks
Shannon
ABP Support Team

Hi 148b03,

Thank you for letting us know! When you say nothing happens, do you not get the options menu when you click on the ABP icon? If so, try removing and reinstalling using the steps here https://help.eyeo.com/en/adblockplus/uninstall-adblock-plus?53ad1b4a. Send us an email at support@adblockplus.org if this continues, we are more than happy to help!

Thanks
Shannon
ABP Support Team

Hi!

There seems to be some misunderstandings about our Acceptable Ads Initiative. Users are still in control, and can disable “allow acceptable ads” in options. If you still experience ads with this option disabled, please be advised that these are more than likely NOT Acceptable Ads. In these cases please send us the URL along with a screenshot of your subscribed filter lists to support@adblockplus.org. We are usually able to get these reported to the filter list team and resolved. Rest assured no company can pay us to have their ads shown. Publishers have to meet the criteria set by the Acceptable Ads Committee before being considered. Most companies actually pay us nothing at all. You can find more details regarding Acceptable Ads here https://acceptableads.com.

Thanks
Shannon
ABP Support Team

Hi Shela!

There seems to be some misunderstandings about our Acceptable Ads Initiative. Users are still in control, and can disable “allow acceptable ads” in options. If you still experience ads with this option disabled, please be advised that these are more than likely NOT Acceptable Ads. In these cases please send us the URL along with a screenshot of your subscribed filter lists to support@adblockplus.org. We are usually able to get these reported to the filter list team and resolved. Rest assured no company can pay us to have their ads shown. You can find more about the acceptable ad criteria here https://acceptableads.com/en/about/criteria .

Thanks
Shannon
ABP Support Team