Hi,

I am not entirely sure I understand your issue.

If you are experiencing any problems with ABP, don't hesitate to contact us at support@adblockplus.org

We will be happy to help!

Hi,

We are indeed currently running a contribution campaign, therefore a contribution popup might appear (it will only happen once per user), but the user can simply close it and continue browsing. Adblock Plus remains a completely free extension and all contributions are 100% voluntary.

If you are seeing the popup constantly, we apologize for the inconvenience. In this case, we would recommend uninstalling and reinstalling the extension.

Hi,

You are probably referring to our Acceptable Ads program.

In this program, websites are permited to show certain ads on the page. However, those ads have to be produced according to a series of criterias (ie. not animated, non-intrusive, cannot block content, etc). Websites have to apply join the program and are judged by a committee. This ensures that all pages follow the criteria established.

User can chose to opt-out from seeing Acceptable Ads at any time in their ABP settings.

Hi Johnno,

Are you still experiencing this issue?

If so, can you please send us a message to support@adblockplus.org with a screeenshot of what you are seeing and screenshot of your ABP settings? We would be happy to look into it for you!

Hi,

You are probably referring to our Acceptable Ads program.

In this program, websites are permited to show certain ads on the page. However, those ads have to be produced according to a series of criterias (ie. not animated, non-intrusive, cannot block content, etc). Websites have to apply join the program and are judged by a committee. This ensures that all pages follow the criteria established.

User can chose to opt-out from seeing Acceptable Ads at any time in their ABP settings.

Hi,

Thank you for your review.


Although we have now introduced a Premium version, our free standard version should block ads just as well as the Premium. The upgrade only offers more customization and additional features, but the ad blocking remains completely free.

You can read more about our Premium version here: https://help.adblockplus.org/hc/en-us/articles/7981157227667-All-about-Adblock-Plus-Premium

We will be happy to help!

Hi,

Thank you for your review and feedback.

You are welcome to use the free filter list, which is why we offer it for users who prefer not to upgrade to Premium. However, this list is not mantained by us.

Our Premium cookie filter list is proprietary so we are able to make constant improvements to it. For our free filter list where we rely on a volunteer filter list author to keep it updated.

Hi,

I am not sure what you mean by "forces companies to pay for Acceptable Ads."

In this program, websites indeed are permited to show certain ads on the page. However, those ads have to be produced according to a series of criterias (ie. not animated, non-intrusive, cannot block content, etc). Websites have to apply join the program and are judged by a committee. This ensures that all pages follow the criteria established.

User can choose to opt-out from seeing Acceptable Ads at any time in their ABP settings.

Hi,

You can see how to install ABP here: https://help.adblockplus.org/hc/en-us/articles/1500002320801-How-to-download-and-install-Adblock-Plus

Hello,

YouTube's anti-adblock wall should no longer appear with the ABP desktop extension installed in Chrome, Edge or Firefox. You may see a variety of different behaviors such as a temporary black screen or a very brief display of an ad. These are related to our efforts to stop ads from appearing for you.

If you are still seeing the anti-adblock notification, make sure there isn't a different extension or other software triggering the notification to appear. If something else is not triggering the wall, we recommend the following steps in this order:
1 - Sign out of YouTube.
2 - Clear your browser's cache:.
3 - Sign back into YouTube.


If you continue to see the wall after trying those steps, please contact us at support@adblockplus.org. We will be happy to look into it!

Hi,

we are sorry to hear this.

Can you please send us a message to support@adblockplus.org with some more details of the issues you are experiencing? The more information you can provide, the better we will be able to assist you with your issue.

Hi,

We believe this issue has now been fixed! Can you please try updating your ABP extension?

To do so, do the following:
1 - Click on your Firefox menu (the three lines located on the upper-right of your screen)
2 - Click on Add-Ons and Themes
3 - Click on Extensions
4 - Next to Manage your Extensions, click on the gear icon
5 - Select Check for Updates

If you still experience issues after updating ABP, don't hesitate to reach out to us via support@adblockplus.org.

Hi,

We are aware of the performance issue with ABP on YouTube and other sites and we are preparing a fix we hope to release soon. Please keep an eye out for an update and let me know if you continue to see an issue. The current version of ABP is 3.22.

In the meantime, to help with the lag, unsubscribing from any unnecessary filter lists may help. We recommend only using only EasyList and ABP Filters, if possible.

I hope this helps! Please feel free to reply back if you have questions or if there is anything else I can do for you.

Hi,

We are aware of the performance issue with ABP on YouTube and other sites and we are preparing a fix we hope to release soon. Please keep an eye out for an update and let me know if you continue to see an issue. The current version of ABP is 3.22.

In the meantime, to help with the lag, unsubscribing from any unnecessary filter lists may help. We recommend only using only EasyList and ABP Filters, if possible.

I hope this helps! Please feel free to reply back if you have questions or if there is anything else I can do for you.

Hi,

we are sorry to hear about this!

To request a refund, please contact our support team at support@adblockplus.org.