Import fails/unable to find support Rated 2 out of 5 stars

I hope someone who can help sees this. I spent a good amount of time looking for a proper support email address or forum and found nothing.

My FF profile seems to have completely disappeared and was utterly corrupted. I tried to import the cvs file that your plugin exported a few days before this crash, and it locked up FF. I had to shut down FF from the task manager.

Any help would be greatly appreciated. I really don't look forward to importing around 100 or so passwords.

I am operating Windows 7, 64 bit, and FireFox 16.0.2.

It exports passwords fine, but I'm giving this only a 2-star rating until it (A) imports them, and (B) has some means of asking support that does not involve cluttering up the reviews.