Reviews for ZenMate Free VPN
ZenMate Free VPN by ZenMate
46 reviews
- Rated 3 out of 5by Firefox user 15104434, 5 years agoExcellent on chrome but will kill your Firefox takes nearly a minute to load webpages. Be warned.
- Rated 3 out of 5by Firefox user 15211568, 5 years agoThe addon was deleted, but I still receive disturbing events. I have to delete addon after it starts showing me its status as "turned on" and open endless set of tabs with content I don't need. And some Deep Packet Inspection software able to distinct the traffic and deny it.
- Rated 3 out of 5by Firefox user 14964691, 5 years ago
- Rated 3 out of 5by Firefox user 14799817, 5 years ago
- Rated 3 out of 5by Firefox user 14512328, 6 years ago
- Rated 3 out of 5by Firefox user 14424150, 6 years ago
- Rated 3 out of 5by Firefox user 14418362, 6 years ago
- Rated 3 out of 5by Fenil, 6 years ago
- Rated 3 out of 5by Firefox user 12876081, 6 years agoZen off - still in UK for services. Also need to turn on for Smart Location to work.
Developer response
posted 6 years agoHi there! Thanks for your review.
We currently have Ultimate and Premium subscriptions, as well as a limited free version. You can learn more about the differences here: https://zenguard.zendesk.com/hc/en-us/articles/201711352-What-are-the-differences-between-an-Ultimate-Premium-and-a-free-account-
If you are having speed issues, please check out our related support page here: https://zenguard.zendesk.com/hc/en-us/articles/201259161-Does-ZenMate-VPN-slow-down-my-Internet-connection-
If the issues persist, you can always contact our support team. We'd be happy to help. - Rated 3 out of 5by Firefox user 14202272, 6 years ago
- Rated 3 out of 5by Firefox user 14166859, 6 years ago
- Rated 3 out of 5by Alexander, 6 years agoDISASTROUS SECURITY ISSUE
Win7x64, FF 60 & 61b (ZenMate 6.2.4) / 52esr (5.10.4), plugins turned off, webrtc disabled, dns over proxy, otherwise fresh profile.
Deceptively claims to be always on when at least for a few seconds after browser startup it's not. During that time the icon appears to be blue and it's not just a visual glitch, ZM is actually inactive. If you open an IP-checking page within those 3 seconds it will show your real IP address. This affects restarting as well. In ff52 it's barely noticeable as the addon seems to load instantly but still present.
And while I'm at it I should mention another issue, an annoying inconvenience that has been there for years (the above one could be too, I just hadn't noticed it before). If for some reason Firefox struggles to load a page, ALL connections get halted until I manually stop the attempt, even then it might require a restart. Also the connection may end if iddle for a while, but this time changing location does the job.
Disregard the above, this app is OK, it has a long list of available locations and their IPs aren't always blacklisted by forum admins, high speed limits too, nice privacy policy. Even the stripped down free version is quite usable.Developer response
posted 6 years agoHello there!
Thank you for the elaborate feedback.
Please note that the blue icon indicates that you are not logged into your ZenMate account. To do so, you just need to left-click on the icon and the signup page will open. On this page, in the top-right corner, you should see a login button and after introducing the email and password linked to your ZenMate account, the icon will turn green. Your browser is now fully protected.
We kindly ask you to not to log out from the extension when you do not want to use it but simply use the on/off button you see at the bottom of the menu. This way, you should not see a blue icon, but either grey (inactive) or green (active).
About the second issue you described, it seems like a speed issue - this would explain why it works with changing locations -, however, it might also be related to the fact that the website does not work with the specific location/IP you have during the session and it works with another one. Unfortunately, it is hard to troubleshoot this issue here with the information provided. Thanks for your understanding.
Enjoy using ZenMate and feel free to contact us again for any question, suggestion, or problem you may have in the future. You can also check our support page for useful information on all of our products: https://support.zenmate.com/hc/en-us
Best wishes from your ZenMate team. - Rated 3 out of 5by Firefox user 14090941, 6 years ago
- Rated 3 out of 5by Firefox user 13884299, 7 years ago
- Rated 3 out of 5by Firefox user 13474901, 7 years ago
Developer response
posted 7 years agoHey there,
As stated in our disclaimers please note - We cannot guarantee that our service will work in China, Iran & Saudi Arabia. Even if you are able to download the application, we strongly recommend that you do not purchase Premium accounts. We are not responsible for a lack of service and are not able to provide refunds.
Thank you.- Rated 3 out of 5by goppii, 7 years ago
- Rated 3 out of 5by Firefox user 13406403, 7 years agoЕдинственный минус - цена! К тому же в бесплатной версии только одна страна для выбора, раньше было четыре.
Developer response
posted 7 years ago您好，您只需安装ZenMate的应用工具，并在 zenmate.com 上建一个免费帐户
然后点击应用工具中的“Switch”启用工具，就可开始使用
多数VPN在中国国内有连接问题，所以不能保证ZenMate的应用工具在中国有效
您可以在https://zenguard.zendesk.com/hc/en-us/articles/202091932-Getting-started-with-ZenMate-VPN-for-browsers上了解更多详细信息
感谢支持