When it works, it's very nice Rated 1 out of 5 stars

I'm new to blogging, and was excited to find an addon that would work with Blogger and WordPress. Unfortunately, it only seems to work about 20% of the time. I'm using the latest version of FF and I tried the latest version of Chrome too. Each time, it gives me an error, and an option to retry and an option to "wake up" the developers. The "wake up" consists of an email, which get returned as undeliverable. So much for support.

The other failure mode is not getting any Zemanta box in the WordPress or Blogger editors.

This type of addon has great potential. Hopefully Zemanta can improve, or other software producer can fill this niche.

Caveat emptor.

This review is for a previous version of the add-on (1.0.1.1-signed). 

We'd like to help you out!

Hey, thanks for taking your time & reviewing our browser extension, we appreciate your time, although we're sad to hear you are mostly experiencing problems with it — and we'd love to help you out!

What was the exact error message that you got? Was it the "Transport Failure", by any chance?

If yes, may I kindly ask you if you could check out our widget / browser extension on some other computer, or on the same computer, but on some other internet connection?

The reason why I'm asking these questions is because this error usually appears when there's some application or service that is obstructing the communication between your Zemanta widget and our servers. Usually there's some other add-on or some other plugin that's causing these problems on that particular browser, but since you mentioned that this is also happening on your Chrome browser, I'm guessing the cause must by lying elsewhere — either your firewall settings, router, WiFi, etc.

And we'd like to help you out figuring what it is.

The other thing that's totally baffling us is that undelivered email to our support account — this is definitely a first (and quite worrisome, to be honest)! May I ask you to check the email address once again? Can you send us another one?

Here's our support's email address support[at]zemanta[dot]com
And here's our twitter handle, if the one above fails (again): https://twitter.com/zemantasupport

I'm very eager to get this sorted for you and I'm very much looking forward to your reply! Take care & have a nice weekend ahead!

Best,
Silvo