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Rated 1 out of 5 stars
Follow-up to Previous Review: Just submitted a charge-back to my credit card company for the $19.99 I was charged when I was supposed to be getting a free 30-day trial for the paid version. Twice, I got the same canned response from Support that didn't even address my concerns when I inquired about the charge and asked why they would need to have my credit card in the first place. My replies to their support emails consistently bounced back with a 550 relay error, so I had to either use the tech's email address in his signature block or go back through the support site's email page. There is no complete record that shows the trail of the issue, so no wonder they don't know what's going on. My actual technical inquiry support request has not at all bee acknowledged, much less addressed after just short of a week. All the same issues exist, so even though Cocoon is now showing by Firefox to have been made compatible with Firefox 18, when I enabled it for just a few minutes, all the conflicts with other extensions had not changed. I quickly disabled it again for concern the conflicts would cause more problems. If nothing else, this company should give me my money back for being a dissatisfied customer. Again, however, they should never have charged me in the first place. They didn't even send me an email receipt for my credit card charge...the only software/extension/app retailer I've ever seen that didn't acknowledge payment via email after purchase. Something is a little (or maybe a lot) shady about this outfit. My advice to my fellow Firefox users is to read what Mozilla says about the status of this extension and to steer clear of it.This review is for a previous version of the add-on (vb-20120830181920.1-signed). This user has a previous review of this add-on.
Thank you for your feedback. It's this kind of feedback, and the feedback others have submitted that is pushing us to improve our product and services. We're a fledgling company working in a challenging space, but that is no excuse for failures like this. We're working hard to address the failures you have addressed here.
I welcome your email for further conversation about this and what we might be able to do to improve our service further. No bounceback or relay error guarantee on that email and hopefully all other emails in the future! You can reach me at tjbermant (at) vworldc (dot) com.
Again, thank you for your invaluable and frank feedback.