Reviews for Surfshark VPN Proxy
Surfshark VPN Proxy by Surfshark
Review by Firefox user 12702808
Rated 5 out of 5
by Firefox user 12702808, 5 months ago592 reviews
- Rated 3 out of 5by Merci chao, 18 hours agoFrom about two or three weeks ago, I found that whenever I start Firefox and connect to VPN, it is fast for the first 5 minutes then becomes terribly slow beyond, and it happens very constantly. There is not the same problem on Chrome. I've contacted with the support service but no suggestions help (request #4257080). I believe it is the problem of the Firefox extension itself.
Developer response
posted 10 hours agoHi, Merci! I can see that the investigation regarding your case is ongoing and hopefully, our support team will be able to get our Firefox extension running for you just fine ;) - Rated 5 out of 5by 粉红豹, 20 hours ago兄弟们，注册就送永久免费流量！试试就知道了!
挨个试过，这个真的好用！节点多，还稳定，看视频完全不卡！
5c5810fd.weaksharedptr.com
（手机电脑全平台互通）Developer response
posted 20 hours agoHey there! Thank you for your positive feedback! We are glad to hear that you enjoy using our services! - Rated 1 out of 5by Firefox user 14505724, 2 days agoIt worked just fine and recently(2023/1) the speed is down to like 56k modem connection. Reported this issue to the customer service and the answer I've got is "Sorry, there is no fix for extensions" And all I can do is just to endure this until I give up or pray for things going well. GJ Surfshark.
以前都正常運作但最近(2023/1)慢到簡直要吃屎，去跟客服說得到的答案是抱歉這插件沒修復方法。所以我只能忍耐。使用這之前請三思
この前に問題なく使ってたが最近(2023/1)のネットスピードはくそくらい遅くなったのでカスタマーサービスと連絡したら「すみません、修復の方法はない。」と言われた。我慢しかないと同然の答えに呆れてどうしようもないの自分がここにいる。このアプリを使う前によく考えないと痛い目にあうよ。Developer response
posted a day agoHey! I apologize for the inconvenience that you have encountered. I would love to hear more about the issues that you're having. Maybe you could drop me a line at maria@surfshark.com? I will gladly assist you personally! - Rated 2 out of 5by Firefox user 14289349, 3 days ago
- Rated 1 out of 5by Firefox user 17750730, 4 days agoThe Firefox extension is broken. The VPN service works correctly on the desktop app and other browsers, but on Firefox the speeds are horrendous and there are frequent errors (proxy authentication error, not logged in error when logged in, general unresponsiveness.)
Developer response
posted 4 days agoHey there. We are sorry to hear that you have experienced connectivity and speed issues with our VPN. Could you please contact our customer success team at support@surfshark.com in order to troubleshoot the issues you are facing? Our team will gladly help you out! - Rated 1 out of 5by joebamer, 5 days agoThe Firefox extension is broken. The VPN service works correctly on the desktop app and other browsers, but on Firefox the speeds are horrendous and there are frequent errors (proxy authentication error, not logged in error when logged in, general unresponsiveness.)
Developer response
posted 4 days agoThank you for taking the time to write this review! We would love to take a closer look at this issue. Could you reach out to support@surfshark.com? I'm sure we'll be able to resolve this over there! - Rated 1 out of 5by Firefox user 16538809, 6 days agoНе работает в РФ, верните деньги за подписку на 2 года. Проблема массовая, набрали денег и теперь занимаются отписками, проблему не решают.
Developer response
posted 6 days agoЗдравствуйте! Мне очень жаль, что у вас остались неприятные впечатления о наших услугах. Я с радостью помогу вам решить проблемы с подключением — пожалуйста, напишите мне напрямую по адресу: support@surfshark.com Очень жду вашего ответа! - Rated 1 out of 5by Gluffy, 9 days agoInternet connection is so slow when VPN is used, but it works perfectly fine on Edge so please fix it on firefox please.
Developer response
posted 9 days agoHey there! We're sorry to hear that you're having to deal with connectivity issues. It would be great if you could reach out to us via live chats or write us an email at support@surfshark.com so we could take a further look at these problems! Developer response
posted 11 days agoHello! Let us apologize for the inconvenience you have experienced with the VPN connection. Our tech team is constantly updating our application! Maybe you could reach out to our team at support@surfshark.com? They will gladly help you out!- Rated 1 out of 5by Nikolay, 13 days agoНе работает в РФ от слова "совсем", где-то примерно как месяца два. Поддержка морозится, говорят устанавливать только отдельно на устройство и будет работать. По ходу, расширение накрыл РКН, т.к. ближайший для России сервер был сначала в Грузии, а потом стал в Украине. Делайте выводы. Не рекомендую к установке. Средства не вернуть уже.
Developer response
posted 12 days agoЗдравствуйте, Nikolay! Мне жаль слышать, что вы недовольны нашими услугами. Я бы с удовольствием помог вам решить проблемы с подключением, поэтому вы можете связаться со мной напрямую по адресу miles@surfshark.com? Буду ждать вашего ответа! - Rated 5 out of 5by Firefox user 17731372, 15 days ago
Developer response
posted 19 days agoHi there! Thank you for the review! Our customer support team would love to look into the issue, could you drop a line at support@surfshark.com?- Rated 1 out of 5by Firefox user 17477884, 21 days ago
- Rated 1 out of 5by Negan, 22 days agoI JUST WONDERED How a person would be crazy to creat app that their website is filtered, so how i shoud creat account ?
dosnt work in iranDeveloper response
posted 21 days agoHi there! We have many customers from Iran who are using Surfshark successfully. Our customer support team would love to help you out, perhaps you could contact them at support@surfshark.com? - Rated 1 out of 5by Firefox user 14659219, 23 days ago
- Rated 1 out of 5by Firefox user 17245865, 25 days agonon capisco perchè non sono presenti versioni aggiornate, dato che dal sito ufficiale dovrebbe far scaricare la 3.18. Tra l'altro avevo scaricato la 3.17 ma ora è scomparsa
Developer response
posted 21 days agoHi there! Thank you for the review! The newest version of the extension is 3.18.1. 😊️ We recommend updating to the newest version to keep everything running smoothly. If anything, do not hesitate to contact our customer support team at support@surfshark.com! Developer response
posted 25 days agoHey! Check out our top use cases: https://surfshark.com/use-cases, I'm sure you'll find something useful there!- Rated 5 out of 5by Firefox user 16625504, a month ago
- Rated 5 out of 5by Tim Gwinner, a month ago
- Rated 3 out of 5by Firefox user 13678054, a month agoпроблема с поиском на некоторыx сайтаx, если плагин включен
Developer response
posted a month agoПривет! Сожалеем, что у вас возникли проблемы с нашим сервисом. Я уверен, что наши агенты службы поддержки смогут вам помочь! Вы можете связаться с ними по адресу support@surfshark.com. Мы будем ждать! - Rated 4 out of 5by Firefox user 16844344, a month ago
- Rated 2 out of 5by Firefox user 5946698, a month agoendless login. Unable to log into the account - endless rotation of the wheel.
Developer response
posted a month agoHey! Let us apologize for the inconvenience you might have experienced. Maybe you could reach out to us via Live chat support or at support@surfshark.com? Our team will gladly help you out! 🙌 - Rated 5 out of 5by tuymaythui1, a month ago
- Rated 1 out of 5by mortezapir, 2 months ago
Developer response
posted 2 months agoHey there. Oh, I can assure you that our clients in China are very happy with the app. If there are any issues - our support at support@surfshark.com are always happy to help!