Reviews for Surfshark VPN Proxy
Surfshark VPN Proxy by Surfshark
Response by Surfshark
Developer response
posted 5 months agoHi there! I'm sure that our lovely agents can help you out with that! You can reach them via e-mail at support@surfshark.com or even join our live chats at the bottom of https://support.surfshark.com/hc/en-us!
489 reviews
Developer response
posted 6 days agoHi there! Thank you for your feedback! Our trial works in the sense that you purchase a subscription first, but can apply for a refund 30 days within the purchase date.- by Firefox user 17416291, 9 days agoRated 1 out of 5requires you to create a surfshark login before you can use it. Immediately uninstalled. Why don't they tell you this right away in the info? It says "1-click VPN proxy extension" but if I have to create a separate account by giving you one of my email addresses to spam, that's a lie.
Developer response
posted 9 days agoHello! Thank you for your feedback. Clients do need to have an active subscription on their account, so it's needed to first login in order to connect. Once you do log in, however, you're one click away from connecting! - by Firefox user 17415612, 10 days agoRated 4 out of 5It turns off too much and I get log out a lot I love it but I need it to not logout every-time. it's just me and only me using this right know.
Developer response
posted 9 days agoHey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out. They'll be happy to help you out with any issues you're experiencing! - by Laura, 10 days agoRated 5 out of 5
- by Firefox user 17411017, 13 days agoRated 5 out of 5
- by Firefox user 14665044, 19 days agoRated 4 out of 5
- by Firefox user 13050918, 23 days agoRated 1 out of 5Constantly disconnects.. and when connected the speed is pathetic.
Developer response
posted 23 days agoHello there! Thank you for your review. We're sorry to hear about the issues connection and speed issues encountered. We're sure our Support Team could help you out in this case, so you could have a stable connection, and good speeds! Could you please contact our Team via Live Chats or support@surfshark.com email? Hoping to hear from you soon! 🦈 - by Firefox user 15275827, 24 days agoRated 1 out of 5
- by Jabo21, 24 days agoRated 5 out of 5
- by Rosalind H, a month agoRated 1 out of 5
- by Firefox user 17374048, a month agoRated 5 out of 5
- by PostHoc, a month agoRated 4 out of 5
Developer response
posted a month agoHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to support@surfshark.com if you have any issues or questions? They will gladly help you out!- by Firefox user 15443954, a month agoRated 5 out of 5
- by Firefox user 14530851, a month agoRated 2 out of 5Seriously I am surprised I am giving this 3 stars. Surf Shark in general hasn't been all that great of an experience, compared to Cyber Ghost at least. This add-on is slow as browser add on usually are a bit slower, however it also just as the dektop app forgets my password even when I just change it, leading to endless changing and not being able to use it except signing on to the website. I am going back to cyber ghost ot Nord because I found 3 years Nord for 12 bucks on Dark-net, unless somehow this is all resolved I am getting my money back in 2 weeks, also not only that issue but overall speed is trash compared to Cyber Ghost and Cyber Ghost UI was way more in depth, graphically intensive and ran a million times better, signed on every time I wanted with whatever settings, kill switch worked almost to good, haven't had the same at all yet. Surf shark has no kill switch with add-on and always signing out randomly, not good. Just changed to a 2 because I forgot about that, until now, I am reinstalling it as an add-on the 3rd time right now and countless times for desk top, phone worked, but nothing special speed wise, Cyber Ghost integrated with Android at least much better. I have had worse with Pure VPN charging me 3 years strait just for doing a trial and complaining every year and not getting a refund until I took it to facebook, so that's the only reason this didn't get a 1 star.
Developer response
posted a month agoHey! I am sorry to hear that you had to experience these issues with Surfshark VPN. Your journey with us is much important and our team would be glad to solve the issues together with you. Could you reach out to us via Live chat support or at support@surfshark.com? Thank you! 🦈 - by Norman, a month agoRated 5 out of 5
Developer response
posted a month agoHello! Sorry to hear that you experienced issues when trying to download Surfshark. I am sure our awesome customer success team can help you out. Could you get in touch with them via Live Chat support or at support@surfshark.com? Thanks 🦈- by Firefox user 16861748, 2 months agoRated 5 out of 5
- by Paul Leary, 2 months agoRated 5 out of 5
- by Alone, 2 months agoRated 1 out of 5Заплатил кучу бабла за платный VPN что бы он работал хуже бесплатного Browsec. На первый взгляд все отлично, НО стоит поработать 5-10м и VPN просто отказывается что либо грузить, после чего и вовсе вылетает и долгое время не может подключиться к серверам.
Developer response
posted 2 months agoПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: support@surfshark.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! 🦈 - by Firefox user 12702504, 2 months agoRated 5 out of 5
- by Firefox user 16336868, 2 months agoRated 4 out of 5
- by John Zeigler, 2 months agoRated 4 out of 5
- by trinh, 2 months agoRated 5 out of 5
- by snowy, 2 months agoRated 5 out of 5