Developer responseposted 5 months ago
Hi there! I'm sure that our lovely agents can help you out with that! You can reach them via e-mail at email@example.com or even join our live chats at the bottom of https://support.surfshark.com/hc/en-us!
- by Firefox user 17416291, 9 days agoRated 1 out of 5requires you to create a surfshark login before you can use it. Immediately uninstalled. Why don't they tell you this right away in the info? It says "1-click VPN proxy extension" but if I have to create a separate account by giving you one of my email addresses to spam, that's a lie.
Developer responseposted 9 days agoHello! Thank you for your feedback. Clients do need to have an active subscription on their account, so it's needed to first login in order to connect. Once you do log in, however, you're one click away from connecting!
- by Firefox user 17415612, 10 days agoRated 4 out of 5It turns off too much and I get log out a lot I love it but I need it to not logout every-time. it's just me and only me using this right know.
Developer responseposted 9 days agoHey! We're sorry to hear that you've experienced issues with Surfshark, but our Customer Support team is available 24/7 via Live Chat and at firstname.lastname@example.org so please don't hesitate to reach out. They'll be happy to help you out with any issues you're experiencing!
- by Firefox user 13050918, 23 days agoRated 1 out of 5Constantly disconnects.. and when connected the speed is pathetic.
Developer responseposted 23 days agoHello there! Thank you for your review. We're sorry to hear about the issues connection and speed issues encountered. We're sure our Support Team could help you out in this case, so you could have a stable connection, and good speeds! Could you please contact our Team via Live Chats or email@example.com email? Hoping to hear from you soon! 🦈
- by Firefox user 14029761, a month agoRated 1 out of 5Всё по подпискеHello there! I'm sad to hear that your experience with Surfshark hasn't been up to your expectations so far. Perhaps you could send a letter to our friendly support team to firstname.lastname@example.org if you have any issues or questions? They will gladly help you out!
- by Firefox user 14530851, a month agoRated 2 out of 5Seriously I am surprised I am giving this 3 stars. Surf Shark in general hasn't been all that great of an experience, compared to Cyber Ghost at least. This add-on is slow as browser add on usually are a bit slower, however it also just as the dektop app forgets my password even when I just change it, leading to endless changing and not being able to use it except signing on to the website. I am going back to cyber ghost ot Nord because I found 3 years Nord for 12 bucks on Dark-net, unless somehow this is all resolved I am getting my money back in 2 weeks, also not only that issue but overall speed is trash compared to Cyber Ghost and Cyber Ghost UI was way more in depth, graphically intensive and ran a million times better, signed on every time I wanted with whatever settings, kill switch worked almost to good, haven't had the same at all yet. Surf shark has no kill switch with add-on and always signing out randomly, not good. Just changed to a 2 because I forgot about that, until now, I am reinstalling it as an add-on the 3rd time right now and countless times for desk top, phone worked, but nothing special speed wise, Cyber Ghost integrated with Android at least much better. I have had worse with Pure VPN charging me 3 years strait just for doing a trial and complaining every year and not getting a refund until I took it to facebook, so that's the only reason this didn't get a 1 star.Hey! I am sorry to hear that you had to experience these issues with Surfshark VPN. Your journey with us is much important and our team would be glad to solve the issues together with you. Could you reach out to us via Live chat support or at email@example.com? Thank you! 🦈
- by jam, a month agoRated 1 out of 5can u make even harder rto download the surfsharK? fuckHello! Sorry to hear that you experienced issues when trying to download Surfshark. I am sure our awesome customer success team can help you out. Could you get in touch with them via Live Chat support or at firstname.lastname@example.org? Thanks 🦈
- by Alone, 2 months agoRated 1 out of 5Заплатил кучу бабла за платный VPN что бы он работал хуже бесплатного Browsec. На первый взгляд все отлично, НО стоит поработать 5-10м и VPN просто отказывается что либо грузить, после чего и вовсе вылетает и долгое время не может подключиться к серверам.
Developer responseposted 2 months agoПривет! Нам очень жаль, что вы столкнулись с трудностями при использовании Surfshark. Хотим сообщить, что наша служба поддержки работает круглосуточно — вы можете в любое время связаться с ней в онлайн-чате или по электронной почте: email@example.com и получить помощь на своем языке. Наши специалисты с радостью ответят на все ваши вопросы! 🦈