by Guo Yunhe, 3 months ago
Rated 3 out of 5
Not working in China at all. Cannot connect to any proxy server. Hope you can fix it!
Developer responseposted 3 months ago
Hello Guo! Thank you for your feedback! Unfortunately, some of our servers have been recently blocked by China's government. At the moment, we offer manual connection guides. It would be awesome if you could pop us an email at email@example.com, and I am sure that our lovely support team will be able to help you out!
- by Firefox user 17237205, 11 days agoRated 1 out of 5USER HOSTILE I'm canning it. Nothing in setup works as stated.
Developer responseposted 10 days agoHello! Thank you for your review, and I'm sorry to hear about your experience. Could you please reach out to our friendly CS team via live chat or email at firstname.lastname@example.org regarding your issues? Thanks!
- by Firefox user 15142503, 15 days agoRated 1 out of 5error de conexión proxy
Developer responseposted 14 days agoHi there! Thank you for your review. We'd like to sincerely apologize for the troubles you've encountered with our Firefox web browser extension! That said, perhaps you could get in touch with our Customer Success team via the live chat found on surfshark.com? Our agents would be more than happy to help you sort this out!
- by Firefox user 13928066, 20 days agoRated 5 out of 5I have used both the browser and Windows version of Surfshark for two years now and love the speed, selection of locations , malware blocker and the price. Keep up the good work
- by Firefox user 17186143, a month agoRated 1 out of 5Can't login most of the time. And if you manage to login, it kicks you out in the middle of the session (which is unacceptable for a VPN)Hey! We're very sorry to hear you're experiencing these issues. 😥 Currently we are experiencing issues with Proxy services. However, our VPN servers are working just fine so for now, we suggest using the VPN app instead of the Extension! Our Customer Support team is available 24/7 via Live Chat and at email@example.com so please don't hesitate to reach out. They'll be happy to help answer any questions you may have!
- by G_vepify, a month agoRated 1 out of 5i cant create an account and the website wont open to create my new accountHi there! I'm sure that our lovely agents can help you out with that! You can reach them via e-mail at firstname.lastname@example.org or even join our live chats at the bottom of https://support.surfshark.com/hc/en-us!
- by amine250, 2 months agoRated 1 out of 5Shady new permissions to access all websites data.
Developer responseposted 2 months agoHi there! Could you perhaps reach out to our support agents via e-mail at email@example.com? I'm sure they could take a closer look at your issue, and give you and tips and tricks as well! 😊