Response by Surfshark
Developer response
posted 3 months agoHey there! I'm glad you like using Surfshark so far! There are many benefits to having a VPN, check them out here: https://surfshark.com/use-cases 😊
432 reviews
- by Firefox user 17241791, 3 days agoRated 1 out of 5
- by Firefox user 17237205, 5 days agoRated 1 out of 5USER HOSTILE I'm canning it. Nothing in setup works as stated.
Developer response
posted 5 days agoHello! Thank you for your review, and I'm sorry to hear about your experience. Could you please reach out to our friendly CS team via live chat or email at support@surfshark.com regarding your issues? Thanks! - by Firefox user 17028092, 8 days agoRated 1 out of 5
Developer response
posted 9 days agoHi there! Thank you for your review. We'd like to sincerely apologize for the troubles you've encountered with our Firefox web browser extension! That said, perhaps you could get in touch with our Customer Success team via the live chat found on surfshark.com? Our agents would be more than happy to help you sort this out!- by Brian Macleod, 9 days agoRated 4 out of 5
- by Firefox user 15758561, 12 days agoRated 5 out of 5
- by Firefox user 13928066, 15 days agoRated 5 out of 5I have used both the browser and Windows version of Surfshark for two years now and love the speed, selection of locations , malware blocker and the price. Keep up the good work
Developer response
posted 15 days agoHey! Thank you for your positive feedback! We are pleased to hear that you enjoy using our services!🦈 - by Firefox user 16112645, 20 days agoRated 5 out of 5
- by Firefox user 12594134, 21 days agoRated 1 out of 5
Developer response
posted 22 days agoHey! Thank you for your feedback! 🙏 All we want is to provide our customers with the best VPN servers, unfortunately, that cost money to operate and maintain!- by Firefox user 14218524, 24 days agoRated 5 out of 5
- by Firefox user 16766017, a month agoRated 1 out of 5
- by Leon, a month agoRated 5 out of 5
- by dietmar, a month agoRated 3 out of 5
- by Firefox user 17186143, a month agoRated 1 out of 5Can't login most of the time. And if you manage to login, it kicks you out in the middle of the session (which is unacceptable for a VPN)
Developer response
posted a month agoHey! We're very sorry to hear you're experiencing these issues. 😥 Currently we are experiencing issues with Proxy services. However, our VPN servers are working just fine so for now, we suggest using the VPN app instead of the Extension! Our Customer Support team is available 24/7 via Live Chat and at support@surfshark.com so please don't hesitate to reach out. They'll be happy to help answer any questions you may have! - by G_vepify, a month agoRated 1 out of 5i cant create an account and the website wont open to create my new account
Developer response
posted a month agoHi there! I'm sure that our lovely agents can help you out with that! You can reach them via e-mail at support@surfshark.com or even join our live chats at the bottom of https://support.surfshark.com/hc/en-us! Developer response
posted a month agoHi there! Could you perhaps reach out to our support agents via e-mail at support@surfshark.com? I'm sure they could take a closer look at your issue, and give you and tips and tricks as well! 😊- by krish, 2 months agoRated 1 out of 5
- by Parnik, 2 months agoRated 5 out of 5
- by Firefox user 13768008, 2 months agoRated 5 out of 5
- by Firefox user 17130056, 2 months agoRated 4 out of 5
- by cckuqui, 2 months agoRated 5 out of 5
- by Firefox user 15134379, 2 months agoRated 5 out of 5
- by longhair, 2 months agoRated 5 out of 5
- by Firefox user 13172474, 2 months agoRated 4 out of 5