Last updated: 8th May 2020
These definitions should help you understand this policy. When we say "we", "us", "our", and "Shipright", we are referring to Shipright B.V., a Dutch privately held company with limited liability. When we say "User", we are referring to the person or entity that is registered with us to use the Service. When we say "you", we are referring either to a User or to some other person who visits any of our Websites. "Personal Information" means any information that identifies or can be used to identify you or a User, directly or indirectly, including, but not limited to, first and last name, email address, occupation or other demographic information. "End User Customer Personal Information" means any information that identifies or can be used to identify your customers ("End User Customer"). This information typically includes first and last name, and email address, but consists of any data that you choose to provide us with. We provide an online platform (the "Service") that you may use to collect and process End User Customer Personal Information.
(+31) 10 3400 330
Or contact our Data Protection Officer at firstname.lastname@example.org.
## Your Personal Information
### 1. What information does Shipright collect?
#### Information you provide to us
Your Personal Information: We receive and store any information you knowingly provide to us. For example, we collect Personal Information such as your name, email address, browser information, and occupation. You can choose not to provide us with certain information such as your credit card information, but then you may not be able to register with us or take advantage of some of our features. We may anonymize your Personal Information so that you cannot be individually identified, and provide that information to our partners.
Your Customers' Personal Information: In order to provide you with the Service, we also receive and store any information you choose to provide us with respect to your customers ("End User Customers"). The End User Customer Personal Information ("End User Customer Personal Information") we receive and store typically includes names and email addresses of your customers, but will consist of any information you choose to provide us with. If you want to anonymize this information, it is your responsibility to do so before importing it into our Service. It is also your responsibility to obtain your customers' consent (if needed) to store their End User Customer Personal Information within our Service.
#### Information collected automatically
### 2. How do we use the information?
We use information that we collect about you or that you provide:
* To provide you with our Service. We collect the End User Customer Personal Information that you provide us with to enable you to process it within our Service.
* To manage our Service. We internally perform (statistical) analysis on information we collect (including usage data and device data) to analyze and measure user behavior and trends, to understand how people use our Service, and to monitor, troubleshoot and improve our Service, including to help us evaluate or devise new features. We may use your information for internal purposes designed to keep our services secure and operational, such as for troubleshooting purposes, for Service improvement, and research & development purposes.
* To provide you with notices about your subscription to the Service, including expiration and renewal notices.
* To provide you with mails related to the Service, such as educational mails about the usage of the Service.
* To provide you with weekly digests about your usage of the Service.
* To provide you with notices about changes to the Service, including release mails.
* To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
### 3. Where is the information stored?
The information is stored on servers hosted by Amazon Web Services (AWS) and Google Cloud Platform. Both are ISO 27001 certified hosting providers. Our Service is hosted solely within the EU availability zones. Encrypted backups are also stored there.
### 4. Does Shipright disclose the information to third parties?
We never rent or sell your information to anyone. However, in order to provide you with our Service and to improve it, we need to share some of your Personal Information (including, but not limited to, name and email address) with trusted third parties. Unless we tell you differently, such third parties do not have any right to use the Personal Information we share with them beyond what is necessary to assist us. This includes third party companies and individuals employed by us to facilitate our Service, including the sending of transactional emails, Web analytics, and facilitating customer support.
A list of data sub-processors is available upon request by contacting our Data Protection Officer at email@example.com.
### 5. How does Shipright secure the information?
All access to your information requires authorization in the form of a username and password. You are responsible for preventing unauthorized access to your account by setting and protecting your password appropriately and limiting access to your account by logging out after you have finished accessing your account. You are also responsible for disabling accounts that no longer should have access to your information.
All information exchange between Users and our servers is carried out over a TLS 1.2 encrypted HTTPS connection.
Access to our servers and backups is restricted to our developers. Only our developers have access to the database and file storage contents directly.
You only have to provide payment method information (e.g., credit card information) once you decide to purchase a subscription to our Service. Billing will be handled via our PCI compliant billing solution partner.
### 6. How to delete the stored information?
We currently do not have a fully automated deletion process. The encrypted backups of your End User Customer Personal Information are automatically deleted after 6 months. If you cancel your subscription to our Service, we will delete the rest of your information manually after a short period. If you want to request the deletion of your data, please contact us at firstname.lastname@example.org.