111 reviews
  • Firefox addon no longer works after the latest update. It visibly appears to connect and turns green, however visiting the PIA website or ipleak reveals that it is completely non-functioning.

    This new update also breaks the Chrome extension, and none of the trouble shooting tips provided by PIA work.

    Please remain on your old version if you have not yet updated. Otherwise rollback to 2.0.4.

    This add-on needs major fixes and it needs them fast.
    Hello Terravine!

    I apologize for the inconvenience you are experiencing with the Chrome and Firefox Extension. FOR CHROME: when attempting to connect, all you receive is a spinning yellow button, this issue is likely being caused by a setting within the bypass list. If you have checked the checkbox next to Netflix, please uncheck this and attempt to connect. If the issue persists, please uninstall and reinstall the application and, once again, attempt to connect. FOR FIREFOX: repeats the same steps but if you are still not able to connect, please try the following:
    - change servers
    - change ports and protocols (tcp/udp)
    - clear cache and cookies in the browser
    - changed browsers to see if one is faster
    - performed a clean uninstall/reinstall
    (uninstalling, rebooting, then reinstalling a fresh copy)
    - logged out of the application and reboot the device
    (then logged back in to try and connect successfully)
    If you continue to experience issues, please don't hesitate to reach out and let us know.

    Thank you - CS Support Team
  • Why can't i use anymore??
    Hi There! I am sorry you are experiencing issues attempting to utilize your VPN client. I would love the opportunity to assist you with this issue but in order to do so, I will need you to submit a ticket to our help desk: https://www.privateinternetaccess.com/helpdesk/new-ticket
  • Satisfaction Beyond Description...
  • Superb app. I love it!
  • It's working relatively well so far, but there are a couple problems:
    1. We're forced to use Firefox's builtin tracking protection (privacy.trackingprotection.pbmode.enabled). I really dislike this, because I prefer to use PrivacyBadger to dynamically block trackers. This should be user-configurable.
    2. I'm prompted to relogin every time I open a Private Window. I would much prefer for it to work seamlessly, remembering my credentials the way it normally does.
    We appreciate all of our customer’s valuable insights, suggestions, and feedback!

    Please utilize the following link to submit your suggestions:

    https://www.privateinternetaccess.com/helpdesk/feedback
  • My experience with this . add-on is that it is unstable and unreliable. Tech support is trying very hard to help but we're getting nowhere.
  • not workin on turkya
    Hello,

    We are here to help you stay connected with the PIA Firefox extension. We are currently working on switching our IPs to new ones, since the previous ones are currently blacklisted. If you need any further assistance, would you please contact us at: helpdesk@privateinternetaccess.com so we can help you out further. Please use Attn: SMR in the subject. We look forward to helping you out on this matter!

    - PIA Extension Team
  • Not working since update
    https://i.imgur.com/MbDJp2q.png
    Hello,

    We are here to help you stay connected with the PIA Firefox extension. Would you please contact us at: helpdesk@privateinternetaccess.com so we can help you out further. Please use Attn: SMR in the subject. We look forward to helping you out on this matter!

    - PIA Extension Team
  • Longtime user of PIA. I can't say enough good things about the quality of the service, their commitment to protecting users against the unethical practices of the tech industry and their customer service.

    Since I have their core application installed on various devices (Desktop Linux, Android) it was only when testing various other live distros that I stumbled upon this extension. User-friendly UI, feature-rich and responsive (ie, let's you know when a connection is not secure because of flaky WiFi).

    While I'd rather have system-wide protection using their Linux-based program, it's good to know that an easy to install, trusted and well-developed extension exist for other use cases. Keep up the great work, PIA!