Reviews for NordVPN – A VPN Proxy Extension for Firefox
NordVPN – A VPN Proxy Extension for Firefox by NordVPN
93 reviews
- Rated 2 out of 5by Firefox user 16908750, 2 years ago
- Rated 2 out of 5by lin356, 2 years agoEach time I load Firefox, I'm forced to login again to NordVPN with this add-on.
Each time, I type my username and password, and then the balloon tip appears that I have Logged In Successfully.
However, the login is never remembered. When Firefox is loaded, the add-on shows that I'm still connected to my usual VPN server. It then prompts me to login again.
Only after completely removing this add-on, and then reinstalling it, has my Nord login stayed active. I don't want to continue to resort this uninstall/reinstall process.
I do not have any other Nord app installed, and am using the latest Firefox and Nord add-on versions.Developer response
posted 2 years agoHello! Please try reinstalling our proxy extension and check if the issue persists. If it does, feel free to contact us at support.nordvpn.com and we'll check on the issue in more detail. -L.L. - Rated 2 out of 5by Firefox user 15679355, 2 years agoThis extension for Firefox is pretty useless. Since a few days ago I can't log-on. I've seen others have been having the same prob.
If it's not broke, don't fix it. The extension was working fine before the update. I removed and added it again two days in a row...still can't log-on. I've cleared the cache, restarted Firefox, etc...all kinds of troubleshooting doesn't help.
It's the extension.
*meh!*Developer response
posted 2 years agoHello! We're sorry to hear about the trouble. Please contact our customer support, for them to take a closer look at the issue. We would be happy to help you out on this issue's resolve. Our team is online 24/7 at support.nordvpn.com. -A.S. - Rated 2 out of 5by Shawn Mahaney, 2 years agoWorks great, if you don't mind having to uninstall and refresh everything every few days. Fast-ish, most of the time, when it stays up.
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Edit: In response to developer response - I am reinstalling the app as instructed by NordVPN support.Developer response
posted 2 years agoHello. Sorry to hear about the issue! Please contact our customer support, for them to take a closer look at it. We would be happy to help you out on this issue resolve. Our team is online 24/7 at support.nordvpn.com. -G.M. - Rated 2 out of 5by Neon Knight, 2 years agoI am paid user, but from time to time it logged me out and wiped out my data like bypass list.
Developer response
posted 2 years agoHello. We're sorry to hear about this issue! Please try to fully reinstal the extension and to log in again. In case the matter persists, please make sure to contact our customer support team at support.nordvpn.com for them to check on the issue. -G.M. - Rated 2 out of 5by Firefox user 16709199, 2 years agoNord VPN do a great job for great value, usually, but this extension won't log me in to my account.
Developer response
posted 2 years agoHello. Please try reinstalling the extension and try logging in again. In case you are still unable to login to your account, it would be best to contact our customer support team at support.nordvpn.com for them to check on the issue and help you solve it faster. -A.S. - Rated 2 out of 5by lolo, 2 years agothe plugin is bugged, often displays a turning wheel without ending instead of the button to activate the VPN or to login. the only work-around is today to uninstall-reinstall the plugin: very very annoying...
Requires also to login way too often. it needs a lot of improvement to be usable.Developer response
posted 2 years agoHello. Perhaps you have any other extensions that could be interfering? If not, please try contacting our customer support team at support.nordvpn.com and we'll check on the issue in more detail. -L.L. - Rated 2 out of 5by Kellerkind, 2 years agoPro- es funktioniert manchmal ohne Probleme...
Im ernst es gibt (Erfahrung von Freunden) bessere und günstigere VPN Lösungen (die einen noch dazu nicht zwingen über 3 Jahre bei ihnen zu bleiben).
Ich würde es nicht nochmal kaufen.Developer response
posted 2 years agoHallo. Es tut uns leid, von Ihren Erfahrungen mit unserem VPN-Service zu hören. Es wäre großartig, wenn Sie das genaue Problem angeben könnten, das Sie erlebt haben. Wir helfen Ihnen gerne weiter. -G.M. - Rated 2 out of 5by Brian Griffiths, 2 years agoWhy can the extension not stay logged as it does on my iphone? A real pain to login every time, especially with the new login window and recaptcha. Can barely tell the difference between the cars, trains, boats & planes!
Performance also very variable, often stops or slows right down after a few minutes.
Still nearly 2 years subscriptio left, but thinking of changingDeveloper response
posted 2 years agoHello. We are sorry to hear about your experience. Please try reinstalling the browser extension and check if there are no other extensions installed on your browser that can interfere with the NordVPN extension. If the issue persists, please contact our support team at support.nord-help.net so we could help you further. -A.S. - Rated 2 out of 5by USER-EXPERIENCEONLY, 2 years agoI have not actually used this, but my experience with this company is they give NOTHING for free. Their free trials are bogus, waste of time trying to get one. From memory the last time I looked at it, they were just trying to get you to pay by making you think it's free when it's not. I hate dishonest developers who pretend to offer something they do not.
Developer response
posted 2 years agoHello. We currently offer a 7-day free trial for new customers, who purchase the subscription through Google Play Store. Additionally, we do offer a 30-day money-back guarantee for all initial purchases. If you have any other questions, feel free to contact us at support.nordvpn.com. -A.S. - Rated 2 out of 5by KernelPanic, 2 years agoI like NordVPN as a service but this addon is pretty buggy. Often times it leaves the connection enabled but signs out your user in the extension leaving you in a limbo state that does not necessarily allow you to sign out especially if the VPN server is having issues. I've had to uninstall this extension and re-install multiple times as a workaround. There has to be a way to "force disconnect" on the VPN when you're not signed in and you guys really need to make the random sign-outs not happen anymore because this is ridiculous.
Developer response
posted 2 years agoHello. We're sorry to hear about this issue. Please make sure to check if you don't have any other extensions installed that might interfere with the NordVPN extension or if the issue persists please fully re-install your browser. In case it does regardless, please contact our support team at support.nord-help.net for assistance. - A.V. - Rated 2 out of 5by Firefox user 16508307, 2 years ago
- Rated 2 out of 5by Janeen, 2 years ago
- Rated 2 out of 5by Firefox user 13113864, 2 years agoit works but it is slow. it is best just turn on VPN with NordVPN for Windows 10. It is WAY faster. NordVPN connection through Firefox add-on for whatever reason is really slow.
Developer response
posted 2 years agoHello. We are sorry to hear about the issues you are facing. Please double check if there are no other add-ons installed on your browser that could interfere with the NordVPN browser extension. Also, try connecting to the country geographically closer to you. If the issue still persists, try reinstalling both the browser and the extension completely. In case that does not help, please contact our support team once again at https://support.nord-help.net/ so we could help you further. -G.M. - Rated 2 out of 5by charlieeJ, 2 years agoThis is great when it works, it's supposedly the best VPN, but it really slows my internet when switched on half the time, and when using the app it will disconnect after about 10 minutes. Watching a movie on Netflix with the app is impossible. It's not a free VPN so we expect better! It would nice to not have connectivity issues and to not affect browsing speed.
Developer response
posted 2 years agoHello. Thank you for your review. In case you are experiencing a slower connection while using the browser extension, please try disconnecting and connecting again, so it would reconnect you to a different server. In case you are experiencing issues while using our application, try switching the VPN protocol in the application settings menu. If that does not help, please contact our customer support team at support.nordvpn.com. -A.S. - Rated 2 out of 5by Justsomeperson420, 2 years agoThe proxy moz-proxy://us8107.nordvpn.com:89 is requesting a username and password. The site says: “NordVPN”
Have this prompt all the time and once I enter info it just cuts out my internet. Not only that but I have to constantly log in to my VPN service all the time for no reason and it won't save my password. Pain in the butt for a service I bought 3 years of.Developer response
posted 2 years agoHello. Please try reinstalling our extension. If the issue persists, do not hesitate to contact our support team at support.nordvpn.com. - M.M. - Rated 2 out of 5by Firefox user 16282664, 3 years ago
Developer response
posted 3 years agoHello. Have you tried reinstalling the extension? If the issue persists after that, we would highly suggest contacting our support team at support.nordvpn.com. -A.P.- Rated 2 out of 5by hawk, 3 years agoDoesn't work for private windows. As soon as I load up a private window in firefox, both firefox windows no longer connect through the proxy. Once the private window is close, the normal window loads instantly and works again
Developer response
posted 3 years agoHello. As a first step in troubleshooting the issue it would be best if you could try reinstalling the extension and checking if there are no other add-ons/extensions that could interfere with the NordVPN one. If the issue persists, please contact our support team at https://support.nord-help.net/ so we could help you further. -R.L. - Rated 2 out of 5by evg, 3 years agoНе давно Beeline Kazakhstan заблокировали доступ к интернету для NordVPN, не возможно подключится.
Developer response
posted 3 years agoПривет. Пожалуйста, свяжитесь с нашей службой поддержки клиентов, чтобы они подробнее рассмотрели проблему. Мы будем рады помочь вам решить эту проблему. Наша команда работает круглосуточно и без выходных на сайте support.nordvpn.com. -L.L. - Rated 2 out of 5by Limbiotic, 3 years agoThis is really, really slow. Works fine with Chrome, but somehow the Firefox extension takes forever to load pages.
Developer response
posted 3 years agoHello. VPN connection speed is highly dependent on a number of factors and can be improved by altering a few settings. Hence, we’d highly advise you on contacting our customers’ support team, for them to provide you with assistance on its improvement. Our team is available 24/7 at support.nordvpn.com. -L.L. - Rated 2 out of 5by Firefox user 16239329, 3 years agoGreat idea, love the functionality but I've got the same problem as many others - it's logging me out each session. Fresh OS instalation / browser.
Entering credentials is annoying as modal dissapear, and form is not keepassxc friendly, so it's really for the ones using unique mail (+in gmail) and complex password
Please consider different way of providing credentials.
With both issues fixed (no log out, easier credentials entry) I would give 5 *Developer response
posted 3 years agoHello. Please try re-installing the browser extension to check if that helps with the issue. If the issue persists, please contact our support team at https://support.nord-help.net/ for further help. -G.M. - Rated 2 out of 5by Firefox user 16024946, 3 years agoOften unable to connect to server. Warning UNABLE TO CONNECT TO SERVER. Very, very annoying!
Developer response
posted 3 years agoHello! Sorry to hear about the issues you have experienced. We would suggest trying to reinstall the extension. Also, make sure you are not exceeding the 6 device limit. If the steps don't solve the issue, please contact our support team via support.nord-help.net for further assistance. -A.P. - Rated 2 out of 5by Firefox user 12733163, 3 years ago
- Rated 2 out of 5by AliBaba, 3 years agoThis extension allows me to change my IP but all my DNS requests do not match the country I am connected too. Instead, it uses my local ISP for DNS lookups. Please fix this.
Developer response
posted 3 years agoHello. You may check your connection at ipleak.net. In case you're experiencing some malfunctioning, please contact us at support.nordvpn.com.