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Like anything that might require support, a support framework is necessary. I tried to register for an account in the forums and there's simply no way to create an account and register to post in the forums, as this developer's liveclient2.net site requires you to use a third party membership somewhere like facebook or twitter - That dog won't hunt.
As far as the plugin goes, it *sort of* worked, although I had quesitons that will remain unanswered because I am unable to login to the support forums and post a question.
CSLH is currently adding support similar to that of OLARK, where you can use a jabber or other IM client to cater to the needs of your website users.
There's certainly some unresolved issues with LiveClientFF that are bizarre and quirky under CraftySyntaxLiveHelp version 4.0.1 and I'm totally afraid to try and see if the LCTheme for CSLH will work for version 4.x.x since there is no one to ask for support and much of the software appears to be quite old according to the latest release dates.
It has potential though, and for those who are interested, CSLH has an iphone app as well as an HTML app for other smart phones so this particular plugin (LiveClientFF) might be completely obsolete anyway.
Wish I could say more good things but a developer who has no support framework is, IMO, neglectful of his users.
This seemed to install nice and cleanly, but then when I had a visitor and tried to chat it didn't seem to want to play and I disabled it. Maybe it's OK, I just don't have the time to fiddle with it.
I am completely happy with this add-on. It is exactly what I was looking for when looking for something to help with remembering to login to live help. It will auto log you in when you open Firefox and then will notify you if you have a chat request. When you do you click on the notification and it opens your live help window in a new tab. This is exactly what I have been looking for in the 8 years-ish that I have been using live help on and off.
This needs a lot of work before I can use it. I have LiveHelp running for two websites, so multiple accounts should be enabled. Not to mention that all I could get it to display was that it was loading.
I have my fingers crossed that it will someday be a necessary add-on, but for now, it's just decent and I'm afraid I'll have to pass.
It's ok, but it could be way better. I was expecting it to be able to launch a small chat box at the bottom of your browser similar to Facebook chat. All this does is allow you to connect, view the number of visitors/chat requests you have, and notify you either by message, sound, or both.
When you click the icon, it brings you to the full page in browser admin control panel, where you can chat with visitors.
It works, so I give it 3 stars. But it would be so useful if it could launch a small chat window or small popup chat window from the bottom of the browser instead of going to the admin control panel.
This is great! I can now monitor my website traffic from the status bar of Firefox, while I browse the internet.
I don't need to run any extra software or keep my LiveHelp web program open either, just keep this extension running.
It would be nice to be able to shut off this extension without going to the options, but that is very minor annoyance so I will still give it 5 stars.
Keep up the good work!!