Gave up due to "corrupt download" issue Rated 4 out of 5 stars

I was not able to get past the download corruption problem that is well documented at the KeeFox support forum. I gave KeeFox a rating of 4 simply because I didn't want to penalize it for something that could be my problem.

I'm a technical professional and had no problem following the directions to correct the download corruption problem and also tried a few tricks of my own to no avail. This took a significant amount of time which I didn't have to waste.

I apologize if you think it unfair that I did not submit a support request at the forum, but I decided that since this problem has been going on for a long time (as demonstrated by the posts in the support forum), that I did not want to use a tool that is so fragile and which could again have this problem at any time. Password managers must be secure and reliable above all else.

I doubt that the problem is one that cannot be solved so that users do not have the issue, so I wrote this review in the hope it might spur the developer to fix the problem so that those desiring to use this otherwise excellently rated tool do not give up in frustration as I have done.

This review is for a previous version of the add-on (1.0.2). 

Hi Geoff,

Sorry to hear that the download didn't work for you. If you were to have asked for support I could have told you that you can install KeePass 2.x manually (from http://keepass.info) if your internet connection has prevented the automatic download from completing.

I do not think that this is a widespread problem (there have been only two relevant reports I'm aware of). Assuming you cleared your local cache it is likely that your ISP has a proxy cache between you and the Sourceforge servers that deliver the KeePass setup file.

I agree that password managers need to be secure and reliable and I'm sure you'll find KeePass to be exactly this. KeeFox tries to ease the KeePass setup procedure for less experienced users but there is nothing that KeeFox does to affect the reliability of KeePass itself. It's unfortunate that the first part of this setup process failed for you but there is no definitive fix for this problem (since it is essentially a problem with the reliability of the internet). In a future version of KeeFox I will see if I can output a more detailed error message that can help guide people to alternative setup options but unfortunately there is no way that I can prevent the download error occurring in the first place.

As you may already know, I can only respond to your comment once here so if you do wish to discuss this in more detail or have any other suggestions or support requests, please use the forum (http://keefox.org/help/forum).