I agree with previous posters, jajah does suck. I had a Jajah account for a good while. Then, it was cancelled due to a "data mismatch". I tried signing up at least 4 different times since then with 4 different credit cards, with same results. I've quickly learned by googling "jajah sucks" that they really do.
Dear bidoo, Robert and JAJAH users,\r\n\r\nI just received a message regarding the issues posted here. I apologize for the inconvenience and we will fix the description to make it more accurate.\r\n\r\nJAJAH is not trying to rip off anybody and our rates change over time as termination partners change their rates. We pass on the savings but also have to pass on when they raise the call termination prices. As the Mozilla page is out of the core JAJAH domain we missed to update this and will take care to make the description more accurate and up-to-date. Hawaii seems to have higher termination charges based on their local service providers, this is not a decision we make. The pre-payment model has recently changed and will be updated in the description asap.\r\n\r\nJAJAH provides you low-cost global calling with your regular phone. There is no headset, no download, no software and no broadband connection needed. You are using your existing phone (landline or mobile) and so is the person you are calling. JAJAH will connect your call between two regular phones anywhere in the world. We also provide 30 minutes a day, 150 minutes per week or up to 500 minutes per month in free global calling between registered JAJAH users, see our detailed rates here http://www.jajah.com/info/rates/\r\n\r\nThe JAJAH Firefox Add-On detects and highlights any phone number on any webpage making it a clickable link to initiate a call to this number. The Firefox Add-On sidebar provides you all the call functionality and address book known from www.jajah.com\r\n\r\n@bidoo: I hear you and I acknowledge that there have been late answers with our customer support. We recently moved our support team and hired more people, the issues with late answers have been fixed and we are able to provide a good customer support experience now. I don\'t know how the charges described by you might have happened but I will make sure to assist you to get these issues solved. @bidoo and @Robert please write me an email with the details and the email address you registered with at JAJAH and we will solve this asap, my email is frederik [at] jajah.com\r\n\r\nI\'m sorry for the problems you were facing and I will make sure that this doesn\'t happen again and that we fix the issues described.\r\n\r\nGet back to me when you have further questions or feedback.\r\n\r\nBest, Frederik\r\n\r\n
Beware of extra jajah.com charges on your Credit Card!
I just bought $5 credit using visa gift card. I saw 2 charges instead - $20 and $5 on same transaction date but posted on 2 different dates. Jajah has no customer service. Imagine a phone company that does not have a customer service phone number to call!
I have sent several emails to support with screenshots proofs and jajah receipt but no action. Credit Card company sucks even more, asked me to file a dispute and said it can take up to 45 days. It is not just about the money but all the hassle. These companies suck. All companies with horrible customer service should be totally abandoned.
The description with regard to Jajah, which I use, should not have blatant inaccuracies. First, calls to unregistered telephone numbers in the US are $0.028/min, not "less than 2 cents a minute". In addition, I thought Hawaii was part of the US. Not to Jajah--which charges $0.05/min. A little lie? should be fixed. Finally, you say "no need for prepayment". No need until you use up your free 5 minutes--then your service halts until you set up anautomatic withdrawal with your credit card. I wanted to use $2.50, and Jajah decided to take $10 instead. Well, OK, Jajah, but istn't that a bit presumptious on your part? And, by the way, calls stop being free to a registered phone after you use up your 1/2 hr/day quota. Why not spell it out, Jajah? But I really want to know why you are ripping me off with overcharges to Hawaii. Explain?