To enable you to control the ExpressVPN app from your browser, this extension communicates with the ExpressVPN app to indicate you would like to:
connect to a specific VPN server location;
disconnect from the VPN; or
open the settings screen in the app.
None of these communications from the extension to the ExpressVPN app are recorded by the app or otherwise logged.
Our guiding principle toward data collection is to collect only the minimal data required to operate a world-class VPN service at scale. We designed our systems to not have sensitive data about our customers; even when compelled, we cannot provide data that we do not possess.
We ensure that we never log browsing history, traffic destination, data content, IP addresses, or DNS queries. Therefore:
We do not know which user ever accessed a particular website or service.
We do not know which user was connected to the VPN at a specific time or which VPN server IP addresses they used.
We do not know the set of original IP addresses of a user’s computer.
Should anyone try to compel ExpressVPN to release user information based on any of the above, we cannot supply this information because the data don’t exist.
Jurisdiction and Applicable Law ExpressVPN’s core mission is to keep your information private. In service of this mission, ExpressVPN’s headquarters and registered place of business is in the British Virgin Islands (BVI), which has stricter laws concerning information disclosure than most countries.
The BVI has no data retention laws, and any legal order requiring a BVI company to disclose customer records must come from the BVI Supreme Court.
The Services are intended for adults aged 18 and above. If you believe your child has provided information to us, please let us know immediately.
Users in the European Union ExpressVPN is committed to user privacy globally, and our existing practices reflect that through minimal collection of data and ensuring users have control over their personal information. The General Data Protection Regulation (GDPR) of the European Union (EU) requires us to outline those practices in a specific manner for users in the EU.
For the purposes of fulfilling our contractual obligations to users, including:
• Providing users with the Services and Apps they have requested. • Managing user subscriptions and processing payments. • Providing customer support.
For a legitimate interest associated with the operation of our business, including:
• Enhancing the quality, reliability, and effectiveness of our Site, Services, and Apps. • Communicating with customers to provide information and seek feedback related to our Services and Apps.
With the consent of users, which users can withdraw at any time.
You can exercise your rights under the GDPR to access, transfer, correct, delete, or object to the processing of your personal information by contacting us at firstname.lastname@example.org.