buySAFE Shopping Advisor 1.0.1

Privacy Policy

buySAFE privacy & security policy
Introduction reviewed by TRUSTe
At buySAFE, Inc., we take our responsibility to protect the privacy and confidentiality of our user's information very seriously. This Privacy & Security Policy describes how buySAFE collects and uses the personal information that we obtain in the course of providing our services, whether you are a Merchant, a shopper at a buySAFE Merchant site, a user of one of buySAFE's shopping products or a visitor to buySAFE's domain websites.rnInformation Collection & Use For Merchants buySAFE collects information from our Merchants at several different points on our web sites, which we then use to provide our services to you and to operate our business in a way that serves our customers efficiently and effectively Registration for buySAFE's Services To apply to become a buySAFE Merchant, you must first complete the application form. The application form will ask for contact information (such as name, email address, phone number and mailing address).We collect information about you and/or your business in order to qualify the best merchants on the web. We verify your identity and we use the credit and business information we collect to determine whether you qualify as a buySAFE Merchant. Your contact information is used to explain our services, to send invoices, and to resolve problems related to consumer purchases that involve our services. We collect information about you and/or your business from the following sources: 1. Information we receive from you on our application or other forms; 2. Information about your performance in your dealings with us, our buyers, our affiliates or others; 3. Information we receive from a consumer reporting agency, business credit bureaus and other authoritative sources; and 4. Information from publicly available online sources. For Shoppers Who Buy from buySAFE Merchants buySAFE collects information from shoppers who visit a buySAFE Merchant's Web site. buySAFE collects certain non-personally identifying information such as IP addresses, browser types, domain names, time and date stamps, referring URLs, pages viewed and number of clicks. We use this information to analyze trends, to track visitors' movement in the aggregate, and to gather general information about which pages are visited – all to improve buySAFE services. buySAFE collects certain personally identifiable information when a transaction occurs so that we can issue you a bond to guarantee your purchase from a buySAFE Merchant.If a Buyer needs to report a problem with a purchase and/or a dispute with the respective buySAFE Merchant, or a misuse or violation of the buySAFE Seal, then she must register online at www.buysafe.com and complete a Report a Problem Transaction Form. When filing a dispute or complaint we require that you provide your name, email address, city, state, country, postal code, name of the Web site, URL, and a description of the issue you are reporting. We will use that information to investigate and resolve your complaint with the Merchant and to contact you.For All buySAFE Users Information Automatically Collected by our Site buySAFE automatically collects certain non-personally-identifying information through the use of log files, which information such as your IP address, browser type, domain name, time and date stamps, referring URL, pages viewed, and number of clicks. We use this information to analyze trends, administer the site, track visitors' movement in the aggregate, and gather general information about which pages are visited. We may also use this information to improve existing services and to develop new services.Client-Side Objects and Add-Ons A client-side object, commonly known as a “cookie”, is a small file stored on the visitor's computer that holds information about the visitor. We use both session ID and persistent cookies. For the session ID cookie, once the visitor closes the browser, the cookie is deleted. A persistent cookie is stored on the visitor's computer for an extended period of time. Persistent cookies enable us to track and tailor our service to the interests of our visitors and to enhance the overall delivery of our services. These cookies can be removed by the visitor by following browser help-file directions.rnrnBy allowing a cookie to be set, visitors do not need to log in with a password more than once, which saves time. All browsers allow the visitor the option to reject cookies. If visitors reject the cookie, they may still use our site, although the functionality will be limited in some areas of the site.buySAFE uses an outsourced analytics program for understanding usage of our Web site. This application sets a cookie from a third-party domain. This third party is not permitted to use these cookies served on our site for any unrelated purposes.Those shoppers who choose to install buySAFE's browser add-on may be asked for personally identifiable information at the time of the installation. This information is used to register the user with buySAFE and to communicate with registered users. Clear .gifs Clear .gifs are non-displayed graphics that are used for additional statistical analysis. Clear .gifs are present on most of our web pages for this purpose only. We also use clear .gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and marketing campaigns.ProfilernWe may store information that we collect through cookies and/or third parties to create a profile of visitors that interact with the buySAFE services. This profile is used to tailor a user's visit to our Website and to direct pertinent communications to them. SurveysrnFrom time-to-time we request that users participate in a survey. Participation in these surveys is completely voluntary. The requested information typically includes contact information and some demographic information (such as zip code). Contact information will be used to notify the winners and award prizes. All personally identifiable information collected is never shared with third parties, unless the visitor has specifically agreed to such sharing. While we may use a vendor to conduct these surveys or contests, such a vendor may not use the personally identifiable information for any unrelated purposes.Transcripts of Live Chat Sessions If you use our Live Chat function, please note that transcripts of all transmissions are automatically retained, and are available to you for a limited time. We will use the transcripts only in the event that is necessary to resolve an issue related to our service. These transcripts are deleted after they are no longer needed. Disclosure of Information We do not disclose, sell or rent any personally identifiable information collected through our services whether publicly available elsewhere or not, except as disclosed in this statement or as required by law. Financial Institution Partners/Payment Companies/Bonding Partners/ Vendors We share personally identifiable with our bonding partners for the sole purpose of completing the bonding application, delivering a bond following the sale of the bonded item and for resolving transactions that result in claim. We may share personally identifiable information we collect to third parties to process credit card transactions or to enable other functions of our service, however, we require that such a third party may not use the personally identifiable information for any unrelated purposes Other Third Parties buySAFE may disclose to third parties usage statistics that do not contain personally identifiable information. buySAFE will not include personally identifiable information in any such disclosure without your consent. By Law Though we will at all times act in a way that respects your privacy, we may need to disclose personal information when required by law where we have a good-faith belief that such action is required by law, or to prevent or detect a fraud, security or technical issue, or to protect against imminent harm to the rights, property or safety of our users, buySAFE, or the public as required or permitted by law. Business Transitions In the event buySAFE is party to a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, personal information will, in most instances, be part of the assets transferred. In that event the new owner of the company and/or its assets chooses to establish a different privacy policy going forward, it will give notice of that change. buySAFE's Communications to Registered Users We send all those who register with buySAFE a welcome email to verify password and username. Registered Users may also receive information on products, services, special deals and a newsletter. Out of respect for the privacy of our Registered Users, we allow you to choose NOT to receive these types of communications. Please see the Opt-out section. Opt-out Our Merchants and Buyers from our Merchants may choose to ‘opt-out' of having their information used for purposes not directly related to our services. If you no longer wish to receive our newsletter, special offers, and promotional communications, you may opt-out via telephone, or postal mail. You may also opt-out by replying with “unsubscribe” in the subject line in the email or you may email us at customersupport@buySAFE.com. The sole exception to this Opt-out option is that we are legally required to send notice of delivery of any bond that is issued and so you may not “opt-out” of that email communication following the purchase of a bonded item. No Spam or Spoofing buySAFE does not tolerate spam or spoofing. To report buySAFE-related spam or spoof emails, please forward the email to customersupport@buySAFE.comrnrnReferral Function If a Merchant or a Buyer elects to use our referral service for informing a prospective user about our services, we ask them for that person's name and/or email address only. We will send that person an email inviting them to visit the site. SecurityrnProtecting your personal information is a top priority. buySAFE restricts access to personal information about you only to those employees who need to know that information to provide products or services to you.buySAFE maintains physical, electronic, and procedural safeguards to eliminate and reduce security and piracy vulnerabilities and to guard your personal information.Changes to Privacy Policy If we amend this policy at any time, we will inform you of the changes as required by law. We will post changes to this Privacy and Security Statement on our Web site, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances we disclose it. If we intend to use users' personally identifiable information in a manner different from that stated at the time of collection, we will notify users by posting an advance notice on our website. Updating and Changing Personal Information buySAFE provides you with access to your personally identifiable information in our database. You may view and in certain cases update your personally identifiable information (such as zip code, phone, email or postal address) by visiting My Account section of the service center on the buySAFE Web site, www.buySAFE.com. If you believe that any information is incorrect, or would like to delete/deactivate your personally identifiable information, notify us immediately by either completing a “Contact Us” form or sending an email message to customersupport@buySAFE.com, and we will promptly correct erroneous information or discontinue your service.LinksrnThe buySAFE site contains links to other sites, including many third party sites such as www.libertymutual.com, www.travelers.com, www.acelimited.com. Please be aware that we are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site to read the privacy statements of other Web sites. This Privacy and Security Policy applies solely to information collected by buySAFE's Web sites and other business processes that are within our direct control. GeneralrnrnQuestions? If users have any questions about privacy issues or the security of our Web site, you can send an email to customersupport@buySAFE.comrnMinorsrnbuySAFE's websites, products, and services are neither developed for, nor directed at, children (those under 18 years of age). If you believe your child has provided buySAFE with personally identifiable data, or registered at one of buySAFE's websites, and you would like to have the data removed, please contact us. Non-US Residents Residents of the European Union and other non-US residents who visit or use our site or services understand and consent to the processing of personal information in the United States. Truste Privacy Program buySAFE, Inc. is a Participant in the TRUSTe Privacy Seal Program. TRUSTe is an independent organization whose mission is to advance privacy and trust in the networked world. As this Web site wants to demonstrate its commitment to your privacy, it has agreed to disclose its information practices and have its privacy practices monitored for compliance by TRUSTe. This privacy statement covers the sites www.buySAFE.com and www.buySAFEshopping.com (and their respective sub-domains) and services provided by buySAFE, Inc. If you have questions or concerns regarding buySAFE's privacy statement, please first contact Customer Support by phone at 1-888-9-BONDED, fax at 703-778-4455, email customersupport@buySAFE.com, or by mail at 1600 Wilson Boulevard, Suite 600, Arlington, VA 22209, Att: Customer Service. If you do not receive acknowledgment of your inquiry, or if your inquiry has not been satisfactorily addressed, you should then contact TRUSTe at http://www.truste.org/consumers/watchdog_complaint.php. TRUSTe will then serve as a liaison with the Web site to resolve your concerns.

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