- by ToG, a month agoRated 3 out of 5I used to love 1 password, however I'm not convinced by the recent move to an entirely browser based solution. Following an update ot the Mac app yesterday, this add-on just stopped prompting for TouchID, and kept asking for my password (which I fail t trust when it asks for it in the browser!). Turns out I had to restart (browser of laptop, o'm not sure, as I rebooted). It would have been nive to see some kind of notification advising this was required, as without it I just thought that the upgrade had broken the add-on.
All seems to be working again now after the reboot, but I find recent 1password developmnent direction disappointing, what with the news that the native Mac app is being dropped in v8.Hey ToG,
Sorry to hear you encountered a little trouble after updating.
1Password in your browser requires a secure connection to the desktop app, and it sounds like that connection was broken when the app updated.
That is something we’re definitely working on improving, and is already showing great results in 1Password 8 on all platforms!
Thank you kindly for the feedback and input here, much appreciated. We’re working extremely hard to make sure 1Password 8 is the best 1Password ever, regardless of it being native or not. :)
The 1Password team.
- by Firefox user 16997794, a month agoRated 3 out of 5The 1Password app and product is great and I've been a user for years and years. However, the latest browser extensions are far too invasive, often blocking the label of the field I'm trying to enter text by hand. E V E R Y field that I am trying to type in. Also, the password generator suggestion does not use the formula that you have in the application, and there seems to be no way to change it in the extension. Please bring back the more user-controlled experience of the previous extension!Hey there,
Thank you kindly for your review and feedback!
If 1Password shows up in places you don’t want it to, you can easily dismiss it by pressing ESC on your keyboard or by clicking the little 1Password icon on the right side of the field.
You can also go into the extension’s settings page and turn off the “Show autofill menu on field focus”, which will prevent 1Password from showing up on its own completely.
If you want to set your own passwords formula, you need to do so in the extension itself and not in the desktop app. Here’s how:
Click the extension on the top right corner of your browser to open it, select the big PLUS icon to reveal the menu and choose the “Password Generator”.
While in the generator, change the password type from “Smart Password” to “Random Password”, adjust the recipe as you see fit and when you’re happy with it, make it the default recipe for suggestions. Then 1Password will always suggest passwords based on the recipe you set up.
If you require further assistance with anything, feel free to email us to email@example.com and we’ll be happy to help!
- by Cringe-O-Meter, a month agoRated 3 out of 5This is a very good app, but a recent update has left it very annoying. When entering a username or something else, sometimes I want to use the autofill feature native to the browser. 1Password, unfortunately, overlays itself right over any of the autofill options. If I press the down arrow, my entries are then directed to a 1Password pop-up and removed from the spot I am trying to fill.
This would be better if the pop-up simply appeared in the top right with the icon instead of overlaying the autofill area. Pressing the down arrow to get to 1Password should also be removed. This app will be just fine and good if they can change that.Hey there,
1Password was designed to be the only password manager in your browser, so utilizing another password manager (such as the browser’s built-in autofill) will definitely cause some conflict, which is why we recommend disabling it: https://support.1password.com/disable-browser-password-manager/
In case you do wish to keep using your browser’s built in autofill, you can go into the extension’s settings page and turn off the “Show autofill menu on field focus”, which will prevent 1Password from showing up automatically inside/under fields. :)
- by Michael, 2 months agoRated 3 out of 5The extension was great until an update a month or two ago. It now synchronizes with the desktop app which is nice, but the change brought with it some annoying issues. Opening the extension when not already unlocked now regularly takes >5s. There will be no indication that it registered your keypress, so I often find myself clicking it repeatedly because I think I missed the button, which probably makes it worse.
Much worse than that is that every now and then when submitting my master password to unlock the extension it will get hung up in some processing state where it won't respond until Firefox is completely restarted. Given that I often have a lot of tabs open that I'm not ready to close, this just leads me to not use 1password at all when this happens.
1password used to be one of those tools I never had to worry about. Recently my main feeling towards it has been frustration, which is disappointing given how good of a tool it is otherwise.Hey Michael,
Thanks for taking the time to write this review!
We are aware of certain delays that can occur in specific setups and are working on improving this.
For now, if the issue is unbearable, feel free to disable the integration in the extension’s settings. Right click the extension’s icon on the top right corner of your browser and select “Settings”, then turn off the “Integrate with 1Password app” option.
That will allow you to avoid the delay time caused by the desktop app’s unlock sequence.
Our apologies for the inconvenience. Keep your apps up to date and stay tuned for fixes and improvements! :)
If you’d like to help us with this, we’d really appreciate it if you can reproduce the issue, generate a diagnostics report immediately after and send it over to us to firstname.lastname@example.org with a short description of the problem. Here’s how to generate a diagnostics report: https://support.1password.com/diagnostics/
Thank you kindly,
The 1Password team.
- by AD, 2 months agoRated 3 out of 5Not user friendly to install and get started.Hey there AD,
We’d love to hear your feedback, where exactly you found things difficult/confusing and any other input you may have!
Feel free to write to us at email@example.com so we can keep improving the experience and simplicity of 1Password!
Thank you kindly.
- by timwis, 2 months agoRated 3 out of 5I'm a huge fan of 1Password and recommend it all the time. But the new Firefox extension gives me a few concerns:
1. Rendering on the web page instead of the browser chrome gives me less certainty that it's authentic (how do I know the website hasn't rendered or interfered with it).
2. Rendering on the web page presumably lets the web page access the contents of the dropdowns. I'm sure the 1Password team has taken every precaution to protect my data here, but it still makes me quite nervous, and generally reminds me of LastPass (and why I was so happy to move to 1Password because it _didn't_ that).
3. It generally feels less smooth: for example, it's a different keybinding to unlock it for some reason, and when the pop-up shows, pressing the down arrow sometimes skips the first entry in the dropdown for some reason.
Having said that, I'm loving the _contents_ of the new UI features, like previewing updating entries; I just wish they were part of the native app, or at least the browser chrome (but native app if possible).
P.S. I'm posting this here because the "What's new" blog posts suggest directing feedback here, and there's no other feedback links I could see on the 1Password website. I'm happy to remove this review and direct my feedback elsewhere if that's preferred. Thanks for your consideration.Hey timwis!
Thank you kindly for taking the time to write this review and feedback. Much appreciated!
On 1 & 2, we do take many precautions here such that normal web content cannot interfere with the pieces we render into the web page. Through use of ShadowDOM (which stops other web content from being able to see our content), confirmation prompts (for credit cards and identity items which don't have associated URLs), and never taking an account password to unlock from within the webpage, we take a large number of precautions to secure the experience.
If you do still feel nervous about the in-page suggestions, they can be set to not automatically show or not show at all using the settings under the Autofill section.
If you want to continue to use the existing unlock shortcut, connecting the extension with the desktop app will let you use that. Once connected the unlocking the desktop app will unlock the extension. The keyboard shortcut for the opening the pop-up is configurable within the settings, but we definitely understand can be hard to change when you are so used to a specific workflow for so long :)
Thanks again for all the feedback and input here. Feel free to write to us if you have any additional concerns or thoughts you’d like to share! You can write to us via email privately to firstname.lastname@example.org or publicly in our community forum: https://1password.community/
- by Firefox user 12266397, 2 months agoRated 3 out of 5I've had this for 2 weeks & love it's new sign in features,but this week it will not open. It keeps saying "downloading" so I use the old version instead. Frustrating!Hey there,
This definitely sounds like an issue we can help you with!
Please send us an email with all the details (and a screenshot) of the issue to email@example.com and we’ll be happy to help you get things working properly.
Looking forward to hearing from you,
The 1Password team.
- by gvmelbrty, 3 months agoRated 3 out of 5FYI: If you use DropBox (and I assume iCloud as well) to sync your passwords, this extension will not work. It only loads vaults from 1Password.com accounts. Instead, you’ll need the 1Password classic extension: https://support.1password.com/cs/1password-classic-extension/
Developer responseposted 3 months agoHey gvmelbrty,
Yes, that is correct.
There’s a great post from one of our founders on that matter that you might find interesting: https://1password.community/discussion/comment/602340/#Comment_602340
Feel free to email us if you have any further questions.
- by snikad, 4 months agoRated 3 out of 5The password field detection works pretty well. However, since the latest update, the extension disappears periodically from Firefox and needs to be re-enabled manually. From a UX standpoint, there should be a way to find a password from the database in the password field widget instead of having to use 1Password itself. It's an unnecessary step that only adds frustration.
Developer responseposted 3 months agoHey snikad,
1Password should definitely not disappear or be disabled for no reason. That sounds like an issue we can troubleshoot with you!
Feel free to email us all the details to firstname.lastname@example.org and we’ll gladly investigate it with you.
- by Brandon, 4 months agoRated 3 out of 5The update login experience needs improved. One thing I loved about LastPass is when updating login information. With LastPass, I simply type the NEW credentials in a field and when I click okay on the website, LastPass automatically recognizes that something was changed and asks me if I would like to update the database. Compare this to 1Password. I understand that I can click the "Save in 1Password" button when updating information. But if I miss this opportunity, 1Password is none the wiser. I must navigate the 1Password app, find the login, and then edit the fields manually. I left LastPass for security reasons, so I'm not going anywhere; but I would be lying if I said 1Password had a smoother experience. Seems like a simple thing to implement. Definitely increases the User-Experience. Good job on the recent update with dark mode, by the way.
Developer responseposted 4 months agoHey Brandon,
Thank you for the feedback and input here! We’re definitely investigating and exploring options on triggering the update/save prompt even if you don’t click the “Save in 1Password” button.
If all goes well, you might find this feature available in a future update. :)
- by K-darth, 4 months agoRated 3 out of 5Mukava lisäosa silloin kun salasanoja on kymmeniä. Kirjautumisen tapahtuessa 1Passwordin "pop-up" osiot vain "hyppäävät silmille". Saisi olla käyttäjän skaalattavissa tai osioissa enemmän läpinäkyvyyttä. This is the real finnish translation to english: "A nice add-on when there are dozens of passwords. When logging in, 1Password's "pop-up" sections just "jump in the eye". There should be more transparency or user scalable partitions."
What I was meaning is that when you have a site where user and password fields are narrow, the interface's pop-up covers everything. I already sent an answer to your request with edited phrases - and something sad happened. The last comment was in a wrong order. But - yes, I could help you guys to make a translation from english to finnish for 1Password as your competitor "Avast Passwords" has. I'm giving that up because 1Password seems to be a better choice. And - when it's localized, it could be THE password solution for finnish users.
Developer responseposted 4 months agoHey K-darth!
Thank you kindly for the review and feedback.
If you can demonstrate what you meant in your feedback with a visual reference such as an edited screenshot or picture of the changes you’d like to see, please send it to us to email@example.com and we’ll gladly forward it to the development team for consideration.
- by Simse, 5 months agoRated 3 out of 5Using it, but not particularly loving it. Sometimes overlays Logincontent and gets overlayed by it's app, TouchID: Desperatley needed but not in sight (and no, i do not use X and whant not use classic) - its ok, but it's frustrating at some points.
Developer responseposted 5 months agoHey Simse,
If 1Password’s inline menu gets in your way, you can dismiss it by clicking the little 1Password icon inside the field or by pressing ESC on your keyboard.
Touch ID is now available in our beta version! Feel free to take it for a spin by installing both beta versions of the desktop app and the browser extension from here: https://support.1password.com/betas/
If you require further assistance, feel free to email us to firstname.lastname@example.org :)
- by Firefox user 15259730, 6 months agoRated 3 out of 5I have the app on my Mac w/ Safari as well. Where it asks a bit less frequently for the master password. With Firefox on the PC I have to enter my lengthy master pwd almost on every login to a website. Which is somewhat annoying. And occasionally I have to change a password. Which often backfires. Especially if the website asks for the old and then the new password. I had just thought out a new one and copied it to the clipboard. Then revealed the old one and manually typed it in. Then pasted the new one into the "new password" field. Submitted and changed successfully on the web site. Back to 1Password where I clicked on "Edit" the entry for the website I just changed the password for, and then tried to paste my new password into the corresponding password box. To my surprise it no longer worked and 1Password offered a new one. So now I have no recollection of the one I just changed, and have to start a password recovery process. Annoying to say the least...
- by Colin, 7 months agoRated 3 out of 5Does the job, but couldn't match its Chrome and Safari counterparts by (1) doesn't pop up automatically most of the time, (2) doesn't use TouchID.
Developer responseposted 7 months agoHey Colin,
1Password pops up automatically inside fields when it is unlocked. If it is locked, it won’t pop up at all, so make sure to unlock it when you start using your browser!
Touch ID is a feature we’re currently working on, so keep your apps up to date and stay tuned :)
- by Firefox user 16321407, 8 months agoRated 3 out of 5I used this add-on for about a week and it worked fine on Firefox. Now, I can't get it to let me know login. When I click on the icon in my browser, nothing happens.
Developer responseposted 8 months agoHey there,
That doesn't sound very good, it could be that certain Firefox settings are enabled which stops 1Password X from being able to write to Firefox’s local storage which stops the extension from working.
Can you check that “Always use private browsing” and “Never remember history” are not both enabled simultaneously. At least one of these settings needs to be disabled for the extension to work.
If you're still experiencing troubles, please reach out to us at email@example.com.