Issue reporting ineffective Rated 3 out of 5 stars

In all respects, except one, this is a five-star product. When an issue is reported and an email address supplied for assistance nothing happens. Neither is the problem fixed (specifically over-blocking on MSNBC) nor is guidance given as to how the reporter can fix the issue himself.
The issue reporting feature is deceptive and should be removed until it is capable of producing a solution to the issue reported. Reluctantly, therefore, until this defect is remedied, I have to drop my rating to 3.

This review is for a previous version of the add-on (2.2.3).