Reviews for Proton VPN: Fast & Secure
Proton VPN: Fast & Secure by Proton, Proton Team
Review by Firefox user 18645604
Rated 1 out of 5
by Firefox user 18645604, a month agoскачайте дополнение, чтоб начать пользоваться нужно зайти на сайт.. который БЛОКИРОВАН без vpn. Умора... и 1 звезда (((
Developer response
posted a month agoHello,
I would recommend to download the desktop application instead in such case, you can do it from GitHub which hopefully shouldn't be geo-blocked:
Windows: github.com/ProtonVPN/win-app/releases
macOS: github.com/ProtonVPN/ios-mac-app/releases
Linux: should be available via apt, yum, etc.
I would recommend to download the desktop application instead in such case, you can do it from GitHub which hopefully shouldn't be geo-blocked:
Windows: github.com/ProtonVPN/win-app/releases
macOS: github.com/ProtonVPN/ios-mac-app/releases
Linux: should be available via apt, yum, etc.
313 reviews
- Rated 1 out of 5by Anstro Pleuton, 14 hours agoCan't even select a server in free tier
I read through other reviews and stumbled across EnbyTea's review. This is exactly what my frustration is:
> free version is useless since you can't select countries in it anymore. If you're going to pay money for a VPN do it elsewhere.
The developer's response is also useless:
> The default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice (["URLs are not allowed." says mozilla]).
If you are providing free version, do it right. This does not make any sense to just randomly connect to some random freaking server. You either make a really good free version or none at all. Everything in between will ALWAYS result in extremely terrible user experience. This is why, I will never be upgrading. I will just go ahead and find other extension for a better free experience.Developer response
posted 12 hours agoOur mission is to make online privacy accessible to all, and that's why we offer a Free plan that costs $0. Our free VPN has no ads, no logs, and is as secure & private as our paid plans. It's made possible thanks to the support from our paid users, and NOT your data. With that in mind, certain features and functionalities are necessarily available only on our paid plans. - Rated 5 out of 5by Boris, 2 days ago
Developer response
posted a day agoSorry to hear about the trouble. Could you share more details on what exactly doesn't work? Are you having trouble connecting to our servers, or is there a different issue? Are you receiving any error messages? Contact us at https://protonvpn.com/support-form with more details so we can help you troubleshoot.- Rated 3 out of 5by Firefox user 14720582, 7 days agoBeyaz-Kara liste olmasını beklerdim. [White-Blacklist] (Geliştirici "Lütfen kodlayınız. demek istedi ya la, enaktarın neyini kodlayım!")
“Not active on every website or active only on this website” We didn't ask you to reinvent America. I think you are using stalling tactics because you don't want to do it. I made a comment like this for an application I don't want to name, I was directed to the website, but the website feedback form was not working. I hope I made myself clear.Developer response
posted 7 days agoWould you mind clarifying your review further? We'd be more than happy to help with anything, but we need to have a clear understanding first. Please contact us at https://protonvpn.com/support-form if you have any specific questions, concerns, or requests regarding Proton VPN. - Rated 3 out of 5by BZ, 8 days agoMostly works well on Windows 11, until your computer goes to sleep. After you wake it up, Firefox has no Internet connectivity until you close and reopen Firefox, or disable the Proton VPN extension.
Developer response:
"Sorry to hear that. Could you share more details about the issue? What version of Firefox do you currently have installed? Are you receiving any error messages after waking the device from sleep? Are you using any other extensions for privacy/security purposes? Contact us at [support form URL] with more details so we can investigate the behavior further."
My response to developer:
I filed a support request with details last week and haven't heard anything. I'm disappointed to see a response to my review here before getting a response from support. But since I'm getting a response here:
Windows 11 23H2 build 22631.4460
Firefox 132.0.2
Proton VPN 1.2.3
No error messages (unless I open up the Browser Console)
Other extensions in use include uBlock Origin and DuckDuckGo Privacy Essentials.
The problem immediately goes away when I disable Proton VPN after waking from sleep. I can quickly toggle the extension off and back on and Proton reconnects and everything works from that point.Developer response
posted 7 days agoSorry to hear that. Could you share more details about the issue? What version of Firefox do you currently have installed? Are you receiving any error messages after waking the device from sleep? Are you using any other extensions for privacy/security purposes? Contact us at https://protonvpn.com/support-form with more details so we can investigate the behavior further. - Rated 5 out of 5by Firefox user 16066501, 10 days ago
- Rated 5 out of 5by Luiz, 11 days ago
- Rated 2 out of 5by Arnold Youth, 12 days agoI like Proton's products, but if you're using this one, just use the desktop app. I don't know what it is, but it makes the browser slow. The desktop app is fine though, so maybe I have an incompatibility issue or something. I use LibreWolf for my browser.
Developer response
posted 12 days agoSorry to hear that. Connection speeds can be influenced by numerous factors such as your native ISP speed, location, server load, network setup, etc. You could try some of the tips at https://protonvpn.com/support/increase-vpn-speeds to improve your connection speeds. If there are no improvements, contact us at https://protonvpn.com/support-form so we can assist you further. - Rated 1 out of 5by Firefox user 14779222, 13 days ago
- Rated 5 out of 5by sjmur, 13 days agoProton is one VPN I can rely on when others just don't work. I use this add-on to ensure my personal browser is not being tracked by my own employers network. It's very handy
- Rated 5 out of 5by SC, 14 days ago
- Rated 1 out of 5by _KingClown, 14 days agoDude, I can't even access anything from how slow it is on Free. I can't even access YouTube or anything, no website can load.
Developer response
posted 13 days agoThat doesn't sound right. Connection speeds can be influenced by numerous factors such as your native ISP speed, location, server load, network setup, etc. You could try some of the tips at https://protonvpn.com/support/increase-vpn-speeds to improve your connection speeds. If the issue persists, contact us at https://protonvpn.com/support-form so we can assist you further. - Rated 5 out of 5by Brush, 14 days ago
Developer response
posted 14 days agoWe're sorry about that. Unfortunately, Russia is one of the restrictive countries that are blocking VPN connections, which is the reason you're experiencing this issue. Our team is working hard on improving our infrastructure and our protocols so that all our users are able to connect. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts.- Rated 1 out of 5by Firefox user 18562084, 18 days ago
- Rated 5 out of 5by Firefox user 15396036, 19 days ago
- Rated 1 out of 5by Firefox user 18681678, 21 days ago
- Rated 5 out of 5by Robin, 21 days ago
- Rated 1 out of 5by EnbyTea, 21 days agofree version is useless since you can't select countries in it anymore. If you're going to pay money for a VPN do it elsewhere.
Developer response
posted 19 days agoThe default auto-connect option will connect you to the fastest available server for you. This leads to better load balancing and higher speed, which is a priority for free users. That said, you still have the option to switch to another randomly allocated server by disconnecting and reconnecting again, or you can upgrade to connect to a specific server of your choice (https://protonvpn.com/pricing). - Rated 1 out of 5by Stanislav, 25 days agoПрекрасно работает на телефоне, никаких нареканий.
Не работает на ПК, ни с приложения ни с браузера. В том числе и с платных серверов.Developer response
posted 19 days agoWe're sorry to hear that. Our team is working hard on improving our infrastructure and our protocols so that all our users are able to connect. We will continue to make more improvements to enhance service availability despite the ongoing blocking attempts. - Rated 5 out of 5by Firefox user 17816943, a month ago
- Rated 5 out of 5by Nicolas Lietzke, a month ago
- Rated 5 out of 5by Firefox user 18672004, a month ago
- Rated 1 out of 5by Firefox user 18034633, a month ago
- Rated 1 out of 5by patrick, a month agoProton VPN a fonctionné quelques semaines, mais depuis assez longtemps maintenant (trop longtemps) il plante sur "En attente d'un serveur disponible" et peut rester ainsi des heures. ce 'truc' ne fonctionne pas.
Developer response
posted a month agoBonjour, pouvez-vous confirmer que vous utilisez l'add-on pour Firefox (car celle-ci ne contient pas de texte "En attente d'un serveur disponible"). Pourrait-il s'agir d'un problème avec la version desktop ?
Dans tous les cas, je vous encourage à vous rendre sur protonvpn.com/support-form pour que le service client puisse analyser le problème et comprendre pourquoi la connexion ne fonctionne pas sur votre appareil.