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Reviews for Proton VPN: Fast & Secure

Proton VPN: Fast & Secure by Proton, Proton Team

3.8 Stars out of 5
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Review by k4mmi
by k4mmi, 2 years ago
1,010 reviews
  • by Firefox user 12982404, 18 hours ago
  • by CtrlDaemon, 3 days ago
  • by jv, 4 days ago
    Gracias por esta extensión tan genial :)
  • by Bb, 5 days ago
    I love proton, but this extension is not very good.. And same with the linux application for vpn..

    Luckily i see they are getting more and more CLI tools for linux! (which will make it a lot better and easier)

    Developer response

    posted 5 days ago
    Thank you for the feedback. Would you mind letting us know what issues you've experienced with our service exactly? We'd be more than happy to help, but we need some basic details to work with. Please contact us at https://protonvpn.com/support/contact so we can assist you further.
  • by boy_98665, 6 days ago
  • by Andy3891, 6 days ago
  • by Firefox user 16339419, 6 days ago
  • by Scottie, 7 days ago
  • by Maxwell73rx, 7 days ago
  • by Firefox user 20228626, 8 days ago
  • by Firefox user 18837287, 8 days ago
    Works perfectly and the connection is very fast (I have a 1 Gbps fiber connection and I don't notice any slowdown when the VPN is on). Used with a Proton Unlimited subscription.
  • by Firefox user 20217751, 11 days ago
    Does not work: Extension cannot be opened, trapped in loading.

    Developer response

    posted 10 days ago
    Sorry to hear that. We're aware of the issue, which our team is actively working on fixing. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your feedback accordingly.
  • by Wizardly, 12 days ago
    The VPN has varied in quality over the years. On some browsers it performs better than others; however, despite some minor bugs Proton's VPN is better than the others, which often siphon and sell personal data despite saying they won't.
  • by Ryan, 13 days ago
    The longer I use it, the worse it gets.

    Every time I use it, it will eventually bug out and cause the browser to look connectivity altogether until I open the add-on manager and disable/enable it.

    And about a third of the time (sometimes more), it will just decide to connect to a different endpoint than the one I selected.

    These are two serious issues for a VPN. Someone needs to fix it and fix it soon.

    Edit: Apparently, Proton has known about this issue for MONTHS, and they're still replying to reviews with "We're aware of the issue, which our team is actively working on fixing." Add more people to that team or revert to a previous version. It's absolutely ridiculous for this to be going on for this long.

    Developer response

    posted 10 days ago
    Sorry about that. We've taken note of your feedback and passed it on to the team. We appreciate your patience while we're working on fixing the issue.
  • by RAINCITYrambler, 14 days ago
    Keeps crashing Firefox 156.0.1. I end up having to uninstall/reinstall the extension to get it working again.

    Developer response

    posted 10 days ago
    That doesn't sound right. Are you receiving any error messages? What are the specific steps you're taking that trigger the crash? Are you using any other extensions for privacy/security purposes? Contact us at https://protonvpn.com/support/contact with more details so we can help you troubleshoot.
  • by Moss, 15 days ago
    Sometimes very slow, but mostly good
  • by Firefox user 20207090, 15 days ago
    Works correctly. A lot of locations are available, performance is good.

    It would be perfect if it became container aware, so you would be able to proxy only tabs from the shopping container, or private browsing windows for instance.

    Developer response

    posted 10 days ago
    Thank you for the review. We’ve passed on your request to the team for future consideration. You can follow our blog (https://protonvpn.com/blog) and socials for any news and updates.
  • by george, 16 days ago
  • by Firefox user 19912242, 16 days ago
    It does't work, I'm traped in infinite loading.

    Developer response

    posted 16 days ago
    Sorry to hear that. We're aware of the issue, which our team is actively working on fixing. Make sure to keep your browser and the Proton VPN extension up-to-date for the latest improvements. Meanwhile, we’ve documented your feedback accordingly.
  • by foolodsound, 16 days ago
    Somewhat unreliable. I've had to disable the extension multiple times because it causes Firefox to hang forever when trying to load any webpage. Similarly, I've had it struggle to establish https handshakes on websites that work instantly when disabled. Both problems seem to come and go unpredictably.

    Developer response

    posted 16 days ago
    Sorry to hear that. Are you receiving any particular error messages? Do you have any other extensions installed for privacy/security purposes? Are your browser and the Proton VPN extension both up-to-date? Contact us at https://protonvpn.com/support/contact with more details so we can help troubleshoot the issue further.
  • by Dorin1Pro, 17 days ago
    Very secure
  • by astrozombie, 17 days ago
  • by Firefox user 20200639, 18 days ago
    1. Why the number of servers are significantly less than the App version? Some countries only have just a few servers, which tend to have high traffic during busy hours. Why limit users choices just in the browser extensions version???

    REPLY to Devs: Your statement doesn't sound right. So I'm located in North America and let's use Country A as example, it only has like 15 servers in the Firefox extensions, but in the Proton App (both desktop and mobile), Country A has 50+ servers to choose from. Tell me how is this "smarter load-balancing"???

    2. Recently it has become very buggy, not sure if it has anything to do with the recent firefox updates. It sometimes struggle to connect a single server, or simply any server at all, and I had to manually kill the extension in the broswer setting, then turn it back on.

    REPLY to Devs: Yes latest Firefox and latest extension (which hasn't been updated since early August by the way). Of course I have other extensions installed (who would only have Proton VPN installed while using Firefox?) Reading through the other comments, I'm not the only the person having this issue. You guys need to work on an overhaul update for Firefox.

    Developer response

    posted 17 days ago
    We're sorry to see that you're dissatisfied. Regarding the connection issue, could you share more details? Are you receiving any error messages? Do you have any other extensions installed for privacy/security purposes? Are your browser and the Proton VPN extension both up-to-date? Contact us at https://protonvpn.com/support/contact so we can help you troubleshoot.

    On another note, because our popularity and our customer base continues to grow as new users learn about the benefits of online privacy, our server fleet must also grow accordingly. This presents several challenges for us as we strive to support everybody across the globe. As a result, we've decided to present each user with a smaller, algorithmically-selected subset of servers instead of the full list of our fleet. This change is based on extensive analysis, testing, and a few technical constraints. It allows us to apply a smarter load‑balancing algorithm which will improve both stability and performance. It also strengthens our anti-censorship efforts, which is a core value here at Proton as well as for many of our users.

    You can find more details about this at https://protonvpn.com/support/streamlined-server-lists. If you need to locate a specific server, you can use the search bar in the Proton VPN extension. Simply type in the exact server name (e.g. AR#90), and it will appear for you to connect.
  • by wut, 18 days ago
    Auto connect doesn't work

    Developer response

    posted 18 days ago
    Sorry to hear that. Would you mind describing the issue further? Does the Proton VPN extension not connect automatically upon starting your browser? If so, are you receiving any errors? Do you have any other extensions installed for privacy/security purposes? Contact us at https://protonvpn.com/support/contact with more details so we can help.
  • by lucul, 18 days ago