Reviews for NordPass® (desktop app version)
NordPass® (desktop app version) by NordVPN
432 reviews
- Rated 5 out of 5by Firefox user 17403333, 2 years ago
- Rated 5 out of 5by Firefox user 17403406, 2 years ago
- Rated 1 out of 5by Firefox user 17480660, 2 years agoDesktop App is okay but the integration with Firefox works only randomly and right now it does not work at all.
Developer response
posted 2 years agoHey, could you please contact our customer service team at support@nordpass.com? Our team would love to learn more about the problems you're having! - Rated 4 out of 5by Firefox user 17478313, 2 years agoVery useful and easy to manage, but sometimes buggy with the browser add-on. Restarting the browser- and the nordpass-app helps. On the phone it is a little slow sometimes. But i love the setting, where you have to enter the masterpassword every minute to continue using it. Makes nordpass feel very secure to me.
Developer response
posted 2 years agoHello! Thank you for taking the time to write a review, it means a lot to us! We're glad you're enjoying the security of our product! 💝 - Rated 5 out of 5by Frankietron, 2 years ago
- Rated 3 out of 5by Firefox user 15261036, 2 years agoI see a wide range of reviews and oddly enough I tend to agree with the great majority, it's very good but also pretty bad. I think the word is Cranky.
I'm a software developer and in my spare(?) time I manage I.T. for a number of clients - not bragging, just saying I have to deal with an awful LOT of passwords. NordPass does a generally good job with managing said passwords, however the integration with Firefox is the cranky part.
The add-on often doesn't recognise that you're on a password form, but it's not consistent - some pages never work, others sometimes, yet others are perfect. When it recognises a login form it often fails to present the right login credentials, or it randomly seems to offer to generate a password, or give me a list that's 400 items long stuffed into a tiny box, with no search or filter facility. In those cases I wish it would just go away but it sticks around and gets in the way of even typing a password.
I also use Firefox Containers and I suspect this has put a spanner in the works; it keeps losing my Nord account login and when I try to login again it loses the plot totally and requires a kill and restart of the whole app.
So maybe I'll switch from Firefox back to Chrome or something, since moving that many passwords is beyond thinking about - my move from Dashlane to NordPass ~10 months ago was bad enough.
Fundamentally, NordPass seems solid, reliable and safe, and I really like it, but the browser integration is not far short of awful. They updated it madly for months adding new features. What they now need to do is update it madly for some more months and fix all the bugs they added and the - quite frankly - terrible UI design in the Firefox extension.
I might add that the Android app is a bit the same, basically solid but cranky when it comes to filling in login fields, which is the thing we all want it to do well.Developer response
posted 2 years agoHello! Your honest review is greatly appreciated and your feedback is very important to us. 🙏 - Rated 5 out of 5by DRCHILD, 2 years ago
- Rated 5 out of 5by IN2Moist, 2 years ago
- Rated 5 out of 5by Lima227, 2 years ago
- Rated 5 out of 5by Sienna, 2 years ago
- Rated 5 out of 5by Zerbrxsler, 2 years ago
Developer response
posted 2 years agoHey there!👋 We are happy to hear that you enjoy using our services. If you have any feedback to share or experience any problem with our product, contact us at support@nordpass.com. Thanks!- Rated 5 out of 5by OblomovDysanianClinomaniac, 2 years agoIt does it's job. I get logged out on some ocasions, but that's allright. Thank you for the service.
Developer response
posted 2 years agoHello!👋 Thank you for your 5-star review! We strive to provide you with the best user experience there is, do not hesitate to contact us at support@nordpass.com if you are still get logged out. - Rated 5 out of 5by The Armed Squid, 2 years ago
- Rated 5 out of 5by Firefox user 17459650, 2 years agoExtension is fine but the linux background app, which this extension needs running, is just unreliable.
One issue resulted in the app always crashing, which basically meant I can't use NordVPN for a month. Recently that issue has been fixed. I reported similar issue few months back but that got fixed although after siginificant delay.
MacOS, Android app works just fine, but seems like Linux stability is not their priority.Developer response
posted 2 years agoHey there!👋 We are sorry to hear that you experienced problems with our application on Linux OS. We don't take any issue lightly, let us apologize for the extra time that it took to resolve and fix this issue. - Rated 1 out of 5by Firefox user 15380798, 2 years ago
- Rated 5 out of 5by Firefox user 17458771, 2 years ago
- Rated 5 out of 5by Domenico, 2 years ago
- Rated 5 out of 5by Fausto Sampaio, 2 years ago
- Rated 1 out of 5by Emil, 2 years agoConstantly disconnected from the app, spending more time re-entering my credentials to enter the master password to access the vault, it regularly doesn't work (either app struggling to connect or plugin not unlocking), regular manual updates always block access to the vault, basic features locked behind premium (whose sales are pushed ad-nauseum in-app).
Beats typing ~80% of the time
Works well when it does however, and overall quality of life has been slowly improving, maybe in a year it'll be a finished productDeveloper response
posted 2 years agoHey Emil! 👋 Could you please contact our team at support@nordpass.com? Our team would love to learn more about the issues that you are experiencing! 🤔 - Rated 5 out of 5by Mimyo, 2 years ago
- Rated 1 out of 5by Firefox user 12370795, 2 years agoSame as everybody else. CRASHES ALL THE TIMES. I have a similar problem with their VPN. LOTS of internet disconnections of NordVPN. It's been like that for several months and their IT team is TOTALLY incompetent to find the issue. NORD Company is NOT reliable at all.
Update:
DEVELOPER RESPONSE IS A PROOF THAT NORD COMPANY DO NOT CARE ABOUT THEIR CUSTOMERS.
The developer response is telling me to contact their support team, although I said in my first message (above) that I contacted them already.Developer response
posted 2 years agoHi! Thank you for the review! Could you please contact our team at support@nordlocker.com? They would love to learn more about your case 👀 - Rated 1 out of 5by Firefox user 17429565, 2 years agoI spend almost as much time writing in my passwords as I did before I had this add on.
When it works it works great.....but about half the time it does not work-the Nord pass icons appear beside the login in boxes-but nothing fills in-sorry I signed up for this productDeveloper response
posted 2 years agoHey there!👋 We are sorry to hear that you experiencing problems with NordPass extension on your device. Please contact our experienced support team at support@nordpass.com and they will help to troubleshoot the issue. - Rated 3 out of 5by Firefox user 13653337, 2 years ago