MsgIQ by Messging Session

Fetches MessagingSession history from Salesforce and analyzes agent wait times, misses and transfers.

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Permissions and data

Required permissions:

Access browser tabs
Access your data for sites in the salesforce.com domain
Access your data for sites in the force.com domain
Access your data for sites in the my.salesforce.com domain
Access your data for sites in the salesforce-setup.com domain
Access your data for sites in the develop.my.salesforce.com domain
Access your data for sites in the develop.my.salesforce-setup.com domain

Data collection:

The developer says this extension doesn't require data collection.