Reviews for Rakuten: Get Cash Back For Shopping
Rakuten: Get Cash Back For Shopping by Rakuten
Review by user5678
Rated 1 out of 5
by user5678, a year agoThe recent update to add the floating widget on screen is extremely annoying. Makes shopping impossible. I can't see what I'm shopping for!
Unrelated to that but still a problem is that over the past 6 months or so the extension seems to have stopped working. I need to fill out a ticket to get my cash back every time I buy something now. I've turned off other extensions I thought might be interfering with it but no luck. Been using Rakuten since 2018 without any issues until recently.
Unrelated to that but still a problem is that over the past 6 months or so the extension seems to have stopped working. I need to fill out a ticket to get my cash back every time I buy something now. I've turned off other extensions I thought might be interfering with it but no luck. Been using Rakuten since 2018 without any issues until recently.
Developer response
posted a year agoThank you for this feedback about this new feature of our extension. We are sorry this new feature is in your way. You can move the "bubble" icon up and down the side of the website so you are able to see anything it may be currently blocking from view.
We typically see these issues with eligible orders not tracking when our Members have any ad or internet traffic blocking extensions added and enabled in the browser they use to access our services or at the computer/network level when shopping from a laptop or desktop computer. This issue may also be caused by the anti-virus software you currently use. Updating the extensions or anti-virus software to trust Rakuten, in most cases, resolves these issues. For more help, please reach out to us at socialhelp@rakuten.com.
We typically see these issues with eligible orders not tracking when our Members have any ad or internet traffic blocking extensions added and enabled in the browser they use to access our services or at the computer/network level when shopping from a laptop or desktop computer. This issue may also be caused by the anti-virus software you currently use. Updating the extensions or anti-virus software to trust Rakuten, in most cases, resolves these issues. For more help, please reach out to us at socialhelp@rakuten.com.
901 reviews
- Rated 5 out of 5by Firefox user 19006624, 2 months ago
- Rated 5 out of 5by Ann, 2 months ago
- Rated 1 out of 5by Firefox user 19026091, 3 months agoThis used to be awesome. For the past year after I click on the cash back icon and confirm, NOTHING. I've literally lost hundreds of dollars since this app doesn't work. I've been promised money back, I click on what needs to be done, it's confirmed and NOTHING. It's a scam.
Developer response
posted 3 months agoIf you see you are making Shopping Trips and our extension is activating, then it may be some internet traffic filtering service or VPN is active or an issue with the merchant recognizing the order as eligible for Cash Back through us. This may be why your eligible orders aren't reporting. Please reach out to our team at socialhelp@rakuten.com so we can dig into this for you. - Rated 5 out of 5by Firefox user 16761587, 3 months ago
- Rated 5 out of 5by mbgoss, 3 months ago
- Rated 5 out of 5by Kevin, 3 months ago
- Rated 1 out of 5by Firefox user 16471973, 3 months agoIt said 20%. I used this as opposed to a promo with another website for vitamins. I got zilch. Nothing whatsoever after it popped up showing me 20%. Completed order.
Developer response
posted 3 months agoOh no! We always want our Members to receive the Cash Back from their eligible purchases! Please reach out to our team at socialhelp@rakuten.com so we can help you out. - Rated 5 out of 5by Firefox user 17377984, 3 months ago
- Rated 5 out of 5by carrie, 4 months ago
- Rated 5 out of 5by Firefox user 18971339, 4 months ago
Developer response
posted 4 months agoIt sounds like our extension might not be pinned to the toolbar. Click the "puzzle piece" icon, then click "Pin to toolbar", to get our extension pinned back to your browser.- Rated 4 out of 5by Firefox user 17059814, 4 months ago
- Rated 5 out of 5by KBlack69Z, 5 months ago
- Rated 5 out of 5by Firefox user 15687146, 5 months ago
- Rated 5 out of 5by Firefox user 18903820, 5 months ago
- Rated 1 out of 5by Firefox user 18849742, 5 months ago
- Rated 5 out of 5by Firefox user 18896728, 5 months ago
- Rated 4 out of 5by Firefox user 18175085, 5 months ago
- Rated 5 out of 5by Firefox user 18859324, 5 months ago
- Rated 5 out of 5by Firefox user 18872538, 5 months ago
- Rated 5 out of 5by Firefox user 18868426, 6 months ago
Developer response
posted 6 months agoThank you! We're all about giving our Members the best Cash Back offers and deals out there. Happy Shopping!- Rated 4 out of 5by Kelvin, 6 months ago
- Rated 5 out of 5by Firefox user 14631537, 6 months ago