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This add-on is EXTREMELY helpful for us at the support team because it helps us to have all of the required information in front of us. This helps us to improve your support experience and solve problems faster.
This add-on should be installed in all versions of Firefox automatically.
I'm glad to hear this is working well! There is some work to get this kind of information collection built into the browser, and that work is being covered in Bug 732527  and related. Hopefully this will make it into a near future version of Firefox.