Using a virtual private network (“VPN”) is like going undercover while you are on the Internet. We provide VPN services that allow you to be on the Internet anonymously and securely from anywhere in the world. While we respect your privacy and take strenuous measures to protect it, it does not mean that you are totally anonymous to us.
In this section of VPN Policy, we would like you to know what kind of personal data we collect from you or that you provide to us when you use our VPN services.
We treat this data differently than we do for other applications as it can be of such a sensitive nature, so we want you to understand clearly how we process it, on what legal bases, whether we transfer or disclose it, and how long we retain it, in accordance with relevant laws.
Personal Data Collection and Use
If you use the free VPN extension for Chrome and Firefox browsers, this is the data that we process on the client extension side:
Client data | What we use it for
Application Events - Events, such as WebRTC blocking enabled, update event or browser type, etc. together with an internal identifier (“application event identifier”) | For user support, troubleshooting, and product development planning
Example: Let us know what features are popular.
License information | For basic functionality, e.g. when the VPN is in the expired state, we show a proper message.
Example: License type (trial, paid) or expiration date
We delete this data after 30 days.
On the backend extension side, we don’t collect any data. Period.
Please note that in order to sync a VPN extension with an installed VPN application, we use native messaging.